IT Manager

About Us

Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers of working with couples, we’ve shaped the landscape of no-fault divorce and helped thousands untie the knot, amicably.

We are growing, and our innovative, tech enabled, digital approach to divorce, separation and coparenting continues to help thousands of couples separate in a better, more positive way. Our process frees people to focus on the emotional challenges while also reducing the cost to themselves and to society.

Amicable promotes a collaborative culture and is rapidly growing to meet demand and legislative change.

Our values bring our purpose to life and make what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering.

We are proud to be part of the Octopus Group.

We’re looking for a practical, hands‑on IT Manager to bring structure, clarity and scalability to our internal systems as the business continues to grow.

In this role, you will lead a small IT team responsible for day‑to‑day operational support while ensuring our technology environment remains secure, reliable and fit for a growing organisation. Alongside team leadership, you will take ownership of improving processes, strengthening security practices and ensuring our systems are designed to scale efficiently.

This role reports to Head of Product and combines strategic thinking with hands‑on delivery. You’ll be responsible for setting priorities, identifying opportunities for improvement and introducing smarter ways of working, while also stepping in and solving problems directly when needed.

You will play a key role in shaping how IT supports the wider business — from designing effective onboarding and offboarding processes, to optimising our Microsoft 365 environment and improving documentation and knowledge sharing. Working closely with our internal teams and GDPR specialist, you will take a pragmatic, risk‑based approach to security, access management and system governance.

Ultimately, we’re looking for someone who can bring clarity and structure to IT operations, empower the team around them, and build processes and systems that support the company as it grows.

This is a hybrid working arrangement, an average of 2 days per week in our Holborn and/or Richmond office.

• Set priorities and manage incoming requests to ensure efficient service delivery
• Balance immediate problem‑solving with longer‑term system improvements
• Turn recurring issues into scalable processes or automation
• Design and manage structured onboarding and offboarding processes
• Implement role‑based access controls and standardised account provisioning
• Ensure secure offboarding with no residual system access
• Review and optimise tools, workflows and IT processes to support business growth
• Improve documentation, knowledge sharing and operational clarity
• Strengthen security, identity and device management (including MFA and access control)
• Optimise the Microsoft 365 environment (Entra , Intune, SharePoint, Exchange)
• Identify tooling gaps, recommend improvements and manage key IT vendors

You will demonstrate behaviours listed below and have the following skills and experience:

• Experience working and delivering the above within a 50–250‑person organisation (startup or scale‑up environments are particularly valuable)
• Strong Microsoft 365 administration experience, including identity and device management
• Experience leading and coaching a small IT team while remaining hands‑on
• Strong prioritisation, judgment and decision‑making skills
• The ability to explain technical concepts clearly to non‑technical audience
• A pragmatic, organised and proactive approach to improving systems and processes
• A mindset focused on continuous improvement, security and scalability

• Salary:
  Full time: £50,000 – £60,000 per annum depending on skills, experience and qualifications
• Joining a mission‑driven, high‑growth company where impact,…