2nd line support engineer

Desktop Support Engineer / VIP Support Analyst

📍 South West London - Onsite
📅 Contract Role
💻 Desktop Support | VIP Support | End User Support

We are currently seeking an experienced Desktop Support Engineer / End User Support Analyst to join a global organisation based in South West London
. This role will involve providing onsite 2nd Line Desktop Support and VIP End User Support within a fast-paced corporate environment.

The successful candidate will act as a key point of contact for end users, providing technical support across Windows, Microsoft 365, mobile devices and corporate IT systems
, ensuring a high level of service for both standard users and senior stakeholders.

This is a highly customer-facing role
, requiring excellent communication skills and the ability to deliver professional support within a busy office environment.

• Provide 2nd Line Desktop Support for end users within the organisation

• Deliver VIP / Executive support for senior stakeholders and leadership teams

• Troubleshoot hardware and software issues across Windows and Mac environments

• Support Microsoft 365 applications
  , including Outlook, Teams and Share Point

• Manage device builds, upgrades and deployments for desktops and laptops

• Configure and support mobile devices (iOS / Android)

• Troubleshoot connectivity issues including WiFi, LAN and VPN

• Support peripheral devices including printers and scanners

• Maintain accurate service documentation and incident records

• Escalate complex technical issues to internal teams when required

• Build strong working relationships with users across the business

• Windows 10 / Windows 11 troubleshooting

• Microsoft 365 (Outlook, Teams, SharePoint)

• Desktop / Laptop deployment and support

• Active Directory user administration

• Mobile device support (iOS / Android)

• Basic networking knowledge (LAN, WAN, TCP/IP, WiFi)

• Printer and peripheral device support

• Minimum 5+ years' experience in an onsite IT Support / Desktop Support role

• Experience providing VIP / Executive user support

• Strong experience supporting Windows desktop environments

• Experience supporting Microsoft 365 applications

• Experience working in a corporate onsite support environment

• Excellent communication and customer service skills

• Ability to support senior stakeholders and VIP users

• Strong troubleshooting and problem-solving abilities

• Ability to work effectively within a team environment

• Ability to adapt quickly to new technologies and tools