AI Enablement Associate

AI Enablement Associate

Requisition

Business Unit:
Fitch Group

Category:
Information Technology

Location:

London, GB

Fitch Group seeks an AI Enablement Associate to support the development and execution of AI governance frameworks and enable responsible, value-driven use of AI across the organization.

• Update and maintain internal websites and portals with the latest AI initiatives, enhancements, and guidance.
• Draft clear, engaging communications (announcements, FAQs, how-to guides) to drive awareness and adoption of AI tools.
• Prepare periodic newsletters highlighting AI trends, use cases, best practices, and internal success stories.

• Research relevant content on AI usage for business workflows, including automation opportunities and productivity improvements.
• Track the latest AI trends, tools, and industry developments; synthesize findings into actionable insights for stakeholders.

• Design, prepare, and facilitate customized training sessions on AI and related tools for diverse user groups.
• Develop training materials and demos tailored to business functions and workflows.
• Gather feedback to continuously improve training effectiveness and user experience.

• Provide day‑to‑day operational support for internal AI chatbots, supporting business usage and adoption.
• Partner with technical teams to triage issues, track performance, and coordinate enhancements.
• Maintain documentation, runbooks, and knowledge bases for AI tools and processes.

• Coordinate user testing and pilots for new AI features or workflows; define test plans, collect feedback, and report results.

• Familiarity with AI concepts and applications in business and financial workflows; strong interest in staying current with AI trends.
• Understanding and comfort working with financial content and analysis (e.g., financial statements, market commentary, models, KPI tracking); ability to translate technical topics into practical guidance for financial analysts and business stakeholders.
• Strong written and verbal communication skills.
• Excellent collaboration skills; proven team player comfortable working across functions (Product, Tech, Ops, Comms) and engaging with business users.
• Organized and detail‑oriented; able to manage multiple priorities and meet deadlines.
• Experience preparing and delivering training (live sessions and self‑serve materials) to non‑technical audiences.
• Experience updating internal websites/portals and creating clear, user‑friendly content.
• Operational support experience for digital tools or chatbots is a plus.
• Tools:
  Experience with intranet/CMS platforms, collaboration tools (SharePoint, Confluence, Teams), slide creation, analytics dashboards; familiarity with generative AI tools preferred.

• Bachelor’s degree in a relevant field (e.g., Information Systems, Computer Science, Business Administration, Data/Analytics, Communications) or equivalent experience.
• 2+ years in enablement, communications, product operations, training, or similar roles.
• Exposure to AI governance, prompt design, or chatbot content management.
• Experience coordinating user testing or pilots and synthesizing feedback into recommendations.

Fitch is committed to providing global securities markets with objective, timely, independent and forward‑looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affimative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.