P&C Operations Trainee

As a trainee, you will have the following duties and responsibilities:

• Partner with P&C Operations teams to understand what colleagues need (and when) to run processes well, and translate that into clear documentation requirements
• Learn SCOR’s approach to information architecture (how we organise, label and publish content) and apply it so people can quickly find the right guidance
• Work with the team to simplify technical and operational information (process steps, controls, roles and responsibilities) into practical guidance for end users
• Edit and proofread content before review by process owners (accuracy, structure, tone, and alignment to SCOR standards)
• Create high-quality documentation, guides and tutorials (e.g., new ways of working, process improvements, governance and controls)
• Keep content up to date by refreshing documentation when processes, tools or governance change, and by applying version control and clear change notes
• Mentorship from P&C Operations colleagues and exposure to how an international (re) insurer runs its core processes
• A strong writing portfolio of real business deliverables (process guides, FAQs, communications and playbooks)

What you will gain

Hands-on experience with information architecture and collaboration tools (e.g., SharePoint and Teams), plus exposure to process mapping / process engineering ways of working

Documentation Creation: Create and update user manuals, how-to guides, FAQs and operational playbooks that support consistent ways of working across P&C

Collaboration: Work with subject matter experts (SMEs), leaders and managers to gather inputs, understand processes/tools and capture decisions in clear written guidance

Editing & Proofreading: Review content for accuracy, plain-English readability, consistency, and alignment with SCOR standards

Content management: Maintain documentation libraries (e.g., SharePoint), keep content current, and support simple governance (owners, review dates, version history)

Visual aids: Create or update supporting visuals (e.g., screenshots, simple diagrams, process flows) to make guidance easier to follow

User focus: Sense-check content with end users, gather feedback, and improve wording and structure so guidance is genuinely usable

Required experience & competencies

Evidence of strong capability in written communications in English (e.g., through study, training, work experience)

The confidence to ask questions, run short interviews and clarify information with stakeholders

Attention to detail:
You can spot inconsistencies, keep facts straight and take pride in producing accurate, well-structured content

Structured thinking:
You can break down a process into clear steps, define terms and write in a way that helps people take action. You work independently with minimal instruction: you look for answers first (using existing documentation and asking thoughtful questions), and you know when to escape or ask for help to keep work moving

Curiosity about (re) insurance and an interest in how operational, process design and governance help a business run well (ideally you will have had relevant working experience in a similar environment)

Education (preferred, not required)

No specific education background is required. We welcome all applications. What matters is evidence of strong writing and communication skills and a clear interest in applying those skills in a role like this at SCOR (for example: documentation you have created for a business or project, process or operational content you have written, a portfolio, relevant training/certifications, or a well-explained motivation for working in (re) insurance operations)

• Locations Level 6, London, United Kingdom, EC2N 4BQ
  , GB
• Job Schedule Full time