Housing Support Officer

Location: North London

Housing Support Officer
Permanent
£35,000
North London

Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis.

Duties and Responsibilities of the Housing Support Officer:

Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice.
Support residents with the completion of welfare and benefit-related documentation.
Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers.
Prepare tenancy documentation and resident welcome information.
Provide relevant arrears and account information to income teams to support debt resolution processes.
Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters.
Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively.

Essential Requirements of the Housing Support Officer:

Enhanced DBS
Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job r. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful