ServiceNow Architect

The Senior Service Now Architect will lead the architecture and design of a large-scale Service Now re-implementation, ensuring alignment to Service Now OOTB best practices, CSDM, and long-term platform sustainability. The role focuses on minimizing customisations, governing integrations, and guiding delivery teams in a regulated enterprise environment.

• Own the end-to-end Service Now architecture across ITSM, ITOM, CMDB/CSDM, Catalog, Knowledge, and Integrations
• Drive CSDM-aligned CMDB design, Discovery strategy, data quality, and governance
• Unwind historic customisations and re‑implement required behaviour using OOTB configuration, Flow Designer, and Automation Engine
• Architect integrations using Integration Hub spokes, Service Graph Connectors, and standard APIs
• Chair or support Design Authority forums and approve deviations from OOTB and CSDM standards
• Provide architectural guidance across environments, release governance, and testing to prevent regression

• Overall IT experience with hands-onyears in Service Now architecture or lead roles
• Proven delivery of Service Now greenfield or re‑implementation programmes
• Deep hands‑on expertise in ITSM, ITOM (Discovery, Service Mapping), CMDB, and CSDM
• Strong experience with Integration Hub, Flow Designer, and platform governance

• Service Now Certified System Administrator (CSA)
• Service Now Implementation Specialist (ITSM / ITOM / CMDB)
• ITIL v4 Foundation

Mandatory

Skills:

Service Now - IT Service Management.