Principal Client Success Manager

Location: Central London (Hybrid remote - 2-3 days a week in office)

Job Type: Permanent, full time

If you love food and technology as much as we do, you’ll love life at Vita Mojo. We’re on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we’re powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they’re hoping for.

Each and every time.

We’re proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you’ll be joining a supportive team who’ve always got your back. Our passion for technology and food is matched only by our support for our people.

We are looking for a Principal Client Success Manager who is as comfortable in a boardroom as they are rolling up their sleeves in a fast-moving scale-up. You will lead our most strategic enterprise accounts, act as a trusted advisor to C-suite stakeholders, and bring the commercial sharpness and curiosity to turn client relationships into long-term growth engines; for them and for Vita Mojo.

This is a role for someone who thinks strategically, communicates with authority, and genuinely loves the complexity of enterprise CS. You will not just manage accounts, you will shape how we do it, influence product direction, and raise the bar across the whole CS team.

We want someone who wants to grow fast and is energised by the idea of building something, not just running it. You should be thinking about what the next level looks like and actively working toward it. This role suits someone who wants to accelerate their scope and impact in a scaling environment

Technical ability and executive polish matter; but so does personality. We are a people-first business and our clients feel that. We want someone who brings genuine warmth to client relationships, who lets people in, and who contributes to the culture of the team as much as the output. Our values are a core part of our culture.

Everything you produce; presentations, account plans, renewal proposals, internal updates; should reflect the level you operate at. The ability to flex communication style to the audience is not a bonus; it is a baseline.

We expect candidates and team members to know who we are, where we operate, and what our clients look like before they walk through the door. Intellectual curiosity about our product, our clients, and the hospitality sector is non-negotiable. If you are not the kind of person who researches before a meeting, this is not the right environment.

Reporting to the Head of Client Success, you will be instrumental in embedding CS as a strategic growth function; not a reactive support layer.

Working in a scaleup means that things often change and we adapt to the growing and changing needs of the business. We expect the below to be the bulk of the role, but this may change over time depending on your own development needs, aspirations and the makeup of the team.

• Own a portfolio of Vita Mojo's most strategic enterprise accounts, with full accountability for retention, growth, and relationship health.
• Lead Executive Business Reviews that go beyond reporting; demonstrating ROI, aligning to client priorities, and deepening strategic partnership
• Build and maintain multi-threaded relationships across your accounts, from operational contacts to C-suite
• Proactively identify expansion opportunities that work for both our clients and Vita Mojo
• Be the first point of escalation; own the communication, manage the resolution, and protect the relationship
• Build strong relationships with your clients, earning their trust through consistency, honesty, and curiosity

• Develop long-term account strategies that connect client goals to Vita Mojo's platform and commercial outcomes
• Bring commercial…