Sr. Data Center Operations Engineer

Role Summary The client is seeking a highly motivated and disciplined Sr. Data Center Operations Engineer to lead our EU data center activities. This is a highly visible, mission‑critical role that offers a unique opportunity to showcase your technical expertise and leadership skills while managing infrastructure that supports our global customer base.

• Remote Hands & Technical Support:
  Perform expert‑level Remote Hands services, including hardware installation, troubleshooting, and power cycling, tracked via ticketing systems (e.g., Equinix or Digital Realty).
• Infrastructure Management:
  Execute rack‑and‑stack procedures, manage cable termination (fiber and copper), and manage cross‑connects.
• Maintenance & Audits:
  Perform cabinet/cage audits, hardware component replacements (blades, memory, hard drives, transceivers), and equipment migrations.
• Operations Oversight:
  Maintain strict adherence to Standard Operating Procedures (SOPs), manage inventory verification, and ensure the overall cleanliness and professional appearance of the data center.
• Troubleshooting:
  Utilize industry‑standard test equipment to diagnose and resolve complex hardware and software issues, performing root cause analysis.
• Documentation:
  Provide timely updates via computer‑based ticketing systems and maintain accurate documentation of all infrastructure changes.
• Emergency Response:
  Provide rotational on‑call coverage and maintain the ability to report to the facility within an average of one hour for emergency assistance.

• Education:
  
  Bachelor’s degree in IT, engineering, computer science, or equivalent professional experience.
• Experience:
  
  7+ years of experience in telecommunications or data center operations, with at least 5 years specifically in data center and wireless environments.

• Demonstrated experience in scaling computing infrastructure.
• Strong knowledge of telecom structured cabling standards and network device deployment.
• Proficiency in using power and hand tools (drills, crimpers, punch‑down tools, etc.).
• All knowledge using a thought process to review your work and understand how AI can improve and streamline your work.

• Exceptional written, verbal, and presentation skills.
• Strong organizational skills with the ability to delegate tasks and hold team members accountable.
• Proven problem‑solving capabilities, including the ability to collect data, establish facts, and draw valid conclusions.
• Flexibility:
  Ability to work flexible shift schedules and participate in global travel (15–20%).

• Ability to lift and handle up to 50 pounds.
• Ability to bend, stoop, and stretch for the placement and retrieval of network equipment.
• Comfortable working under raised data center floors and climbing ladders (up to 16 feet) to access plenum spaces.