Service Engineer

Job in Greater London, London, Greater London, W1B, England, UK

Listing for: Ruijie Networks

Full Time position
Listed on 2026-05-18

Job specializations:

IT/Tech
Systems Engineer, IT Support, Technical Support, Network Security

Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR

Location: Greater London

Ruijie Networks is looking for a Service Engineer in London to provide technical support to system integrators, distributors and channel partners, build local service processes, support partner capability development, and collaborate with TAC/R&D teams on technical issues and new product testing.

Responsibilities

Provide back-line technical assistance and support to system integrators, distributors and T2 channel partners.

Establish service support and RMA processes, and manage service delivery quality in covered countries.

Develop partner technical support capability through regular post-sales technical training and workshops.

Collaborate with TAC teams to address partner and end-customer support requests.

Collaborate with R&D teams on new product feature and POC tests to support global release.

Requirements

3+ years of technical experience in sales support, maintenance or technical support for enterprise network products.

Experience with mainstream enterprise networking vendors such as Cisco, HPE, Aruba, Ruckus, Huawei Enterprise or Juniper Networks is preferred.

Experience in system integration or value-added distributor environments is preferred.

Technical skills in switching, routing, wireless LAN and network orchestration/integration are required; campus network experience is a plus.

Professional certifications such as CCNP/CCIE, HPE ASE/Master ASE, Aruba ACMP, HCNP/HCIE or JNCIP/JNCIE are preferred.

Strong ownership, resource coordination capability and communication skills across different stakeholder levels.

Able to work in London and comply with local work authorization requirements.

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