ServiceNow Architect
Job in
London, Greater London, W1B, England, UK
Listed on 2026-05-21
Listing for:
Syntax Consultancy Ltd
Full Time, Part Time, Contract
position Listed on 2026-05-21
Job specializations:
-
IT/Tech
IT Consultant, Systems Engineer, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
London (Hybrid)
6 Month Contract
£600/day (Outside IR35)
Service Now Architect needed with Telecommunications Service Management (TSM) experience.
6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026.
Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London.
Working with a global IT Consultancy supporting a Telecoms end client with a Service Now solutions project:
Service Now Architect with strong Telecommunications Service Management (TSM) experience.
Designing end-to-end solutions within the Service Now TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards.
Platform Expertise: extensive experience with Service Now TSM, ITSM, and ITOM.
Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations.
Architecture & Design:
Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory).
Implementation & Integration:
Architect complex integrations with BSS/OSS systems, using REST, SOAP, and Integration Hub.
Domain Expertise:
Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
Strategic Advisory:
Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
Technologies:
Service Now APIs, Flow Designer, CMDB/CSDM frameworks, JavaScript
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