UX Consultant

Role

Mid Level – UX Consultant

London/Remote

Perm

ASAP

Internal Background Check (DBS) / Eligible for Security Clearance

We’re looking for a UX consultant to join our multidisciplinary team designing and delivering innovative, user‑centred digital products and public services for Government and Private Sector clients.

You’ll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human‑centred experiences.

We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their ‘T‑shaped’ skills and is not afraid to take on new challenges.

• Experience designing content and interactions for UK Government or public sector digital services, working to the Government Service Standard, and WCAG
• Ability to design simple, usable, accessible services that meet user needs, policy intent, and business objectives.
• Demonstrable knowledge of  content and design standards, including plain English and accessibility, ideally with experience of taking services through service assessments
• Experience working in agile, multidisciplinary teams with developers, researchers, product managers, and stakeholders on government projects and programmes across the phases of the delivery cycle (Discovery through to Beta/Live)
• Ability to facilitate workshops, co‑design sessions, and usability testing.
• Confidence influencing stakeholders using user needs and evidence.
• Excellent written, verbal, and facilitation skills.
• Strong understanding of technical and delivery constraints in government environments.
• Ability to support teams in user‑centred design and agile ways of working.

• Proven experience writing, editing, and iterating user‑centred content to meet identified user needs including pair‑writing with colleagues and stakeholders.
• Ability to devise, test, and refine different content formats (e.g. transactional content or UX microcopy, forms,  guidance, notifications) across the whole user journey.
• Experience iterating content based on user research findings, usability testing, analytics, and service data.
• Ability to write plain English content that meets statutory, regulatory, or policy requirements while remaining usable and accessible to all users.

• Experience designing intuitive, accessible interactions for digital services, using  patterns.
• Ability to create and iterate user flows, scenarios, wireframes, and interaction designs, informed by data and user insights.
• Experience prototyping and testing solutions using paper, digital, and code‑based prototypes, using Figma and the  Prototype Kit.
• Ability to test and refine designs for usability and accessibility across devices and platforms.

• Experience planning and conducting user research with internal and external users, selecting appropriate qualitative and quantitative methods.
• Ability to analyse research findings and service data, and communicate clear, evidence‑based insights to inform design decisions; ability to support iterative improvement through evidence and data‑informed decision‑making, clearly communicating to stakeholders.
• Experience working with stakeholders to define success metrics and evaluate the impact of services.

• Contributes to the development of the Design practice and community.
• Supports thought leadership, case studies, and insights showcasing expertise in both content and interaction design.
• Mentors, coaches, supports and manages colleagues.
• Contributes to client proposals and presentations to help win new projects.

This provides a broad base of experience for building an outstanding career.

Candidates should be open to working in different locations for different clients. While most work is remote, candidates should be happy to meet in our London office and travel as client needs dictate.

Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics.

Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.

• Competitive Salary
• Bonus Scheme
• Private Healthcare Insurance
• 25 Days Annual Leave + Bank Holidays
• Up to 10 days allocated for development training per year
• Enhanced Parental Leave
• Paid Fertility Leave (5 Days)
• Statutory & Contributory Pension
• EAP with Help@Hand
• Gym Membership Benefits
• Flexible Working
• Annual Away Days/Company Socials