Assistant Vice President, Infrastructure DB

• Functional title
  -Infrastructure DB Support
• Department - Infrastructure Management
• Report to - Nigel Cantrell
• Location - London

Provide senior support for the database team and operational support for the CLS internal Microsoft SQL database infrastructure and systems in the company’s 24x7 hosted environment. Provide remote and on-site support as part of the on-call support Rota. Work closely with other support teams to ensure that the database environments are fully supported and maintained in-order to meet the needs of the business.

• Ensure CLS internal database systems are managed to the highest standard by following industry best practice.
• Identify database best practices to meet internal customer requirements that maximise the performance and reliability of the database management systems.
• Recommends performance and efficiency improvements for databases systems across the organisation
• Assists in the research and review of new database feature-functionality, supports proof-of-concept evaluations and enhancements to existing solutions.
• Demonstrate good problem management ownership and prevention of SLA breach under Incident / Problem Management processes.
• Actively contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages.
• Demonstrate self-starter capabilities identifying areas of improvement and taking action in order to address.

• Provides Senior Operational Support for the Windows / SQL Server and Postgres database environment. Responsibilities include - Database monitoring, backup / restores, develop, and maintain daily automated checks/maintenance tasks, performance, and capacity management, creating optimisation plans and building new database instances, applying service packs and planning/performing database migrations. Manage and escalated as appropriate.
• Provides technical leadership and represent team on design and solutioning meetings.
• Investigate and progress Incident, Service Request and Problem tickets. Manage and escalation as appropriate.
• Monitoring, Supporting, and deploying ETL jobs and SSIS packages.
• Configuring and managing RDS instances (AWS)
• Work with internal CLS teams (including ETL team and Quantitative Analysis Group) and external vendors to identify/propose solutions and support any fixes that are required as part of service improvement.
• Implements and maintains security policies and auditing compliance at the database level to ensure the protection of the firm’s sensitive data. Develops and adheres to patch management and upgrade strategies.
• Follow the CLS Change Management procedure and other standard practices in installing, configuring and supporting databases and relates items in Test and Production environments.
• Ensure that the BAU Service is prioritised and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLAs and reporting metrics in place.
• Upgrade or maintain software at a time when the impact to the business is minimised.
• Execute the failover for the database and application services as required. Maintain failover scripts and propose performance and efficiency improvements. Participate in regular on-site Disaster Recovery testing activities (up to 4 tests per year).
• Create, maintain, and review operational process and support documentation.
• Provide 24/7 on-call cover on a rotational shift basis. Participate in planned weekend work as required.
• As required, provide representation for DBA team’s Changes at the daily stand-up and weekly CAB meetings. Ensure other team’s Changes do not have an impact on the delivery of the database services.

• Must have strong Operational Support experience of Microsoft SQL Server in an Enterprise Windows environment.
• Must have a solid understanding of database disaster recovery technologies including SAN / Mirroring / Always-On / SQL replication.
• Knowledge of database structure languages, such as SQL
• Experience working in AWS platform and utilizing RDS, SQL Server and Postgres.
• Operational DBA support experience on Postgres
  
  SQL.
• Experience assigning BAU…