Cloud Operations Engineer

Cloud Operations Engineer

Overview
At Mimecast, we operate at scale—protecting billions of emails daily across a global hybrid-cloud infrastructure. If you’re passionate about reliability, automation, and solving complex challenges in mission-critical environments, this is the opportunity for you.

Why Join Us
“This is a hands-on role in a team responsible for ensuring Mimecast’s Hybrid Cloud infrastructure remains secure, resilient, and scalable. You’ll work with cutting-edge technologies like Kubernetes, AWS, and Infrastructure-as-Code, all while collaborating with a supportive and talented team. If you’re excited about making a real impact and growing your career in our Cloud Platform Team, I’d love to hear from you.”

– Hiring Manager, Cloud Platform

Mimecast is an AI-First engineering organization. Our teams actively leverage AI-powered development tools across all facets of engineering, from code development to testing, documentation, and operations. We’re looking for leaders who don’t just use AI tools but champion their adoption and establish new ways of working.

Our AI leadership extends beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we’re recognized as “Agents of Change” in Human Risk Management. Engineers here work at the intersection of cutting-edge AI tooling and AI-powered security products that protect organizations worldwide.

What You’ll Do:

• Ensure platform reliability :
  Configure and maintain infrastructure to ensure optimal performance, security, and availability.
• Manage containerization platforms :
  Operate and improve Kubernetes and AWS EKS to support Mimecast’s microservices architecture.
• Automate infrastructure :
  Build reusable Infrastructure-as-Code (IaC) and automation to standardize infrastructure provisioning and deployment processes.
• Troubleshoot and resolve issues :
  Identify and resolve infrastructure issues across Linux and Kubernetes systems in a hybrid-cloud environment, minimizing downtime.
• Enhance security :
  Strengthen the security posture of infrastructure configurations, aligning with the latest cybersecurity standards.
• Improve processes :
  Collaborate with the team to continuously refine operational processes and documentation.
• Maintain observability tools :
  Manage and operate monitoring and observability tools like Graphite, Prometheus, Grafana, Elastic, Nagios, and Log Scale.
• Support engineering teams :
  Provide exceptional support to internal Product and Engineering teams, meeting their requirements for the Mimecast Cloud Platform.
• Participate in on-call rotations :
  Support the team by participating in on-call rotations and performing out-of-hours maintenance as necessary.

What You’ll Bring:

• Technical expertise :
  Experience in roles such as Site Reliability Engineer (SRE), Platform Engineer, Cloud Operations, or Sys Admin.
• Kubernetes proficiency :
  Strong hands-on experience with Kubernetes (k8s) and containerization in production environments.
• Linux expertise :
  Proficiency in maintaining and troubleshooting Linux operating systems and distributed systems at scale.
• Infrastructure knowledge :
  Solid understanding of core infrastructure services such as DNS, Identity Management, load balancers, and web servers.
• Networking basics :
  Foundational knowledge of computer networking.
• IaC and scripting :
  Experience with Infrastructure-as-Code tools like Terraform/Cloud Formation and configuration management tools like Puppet. Proficiency in at least one programming or scripting language.
• Proactive problem-solver : A proactive attitude with a willingness to take on new challenges, deliver results, and learn new technologies quickly.
• Collaboration skills :
  Outstanding communication and social skills, with the ability to connect with others and problem-solve effectively.

Why This Role:

• Global impact :
  Join a cybersecurity company operating at genuine global scale, protecting organizations and their people.
• Engineering excellence :
  Be part of a Cloud Platform organization that values automation, reliability, and doing things properly.
• Competitive rewards :
  Enjoy competitive compensation as part of a…