End User Support Engineer – Google Workspace

End User Support Engineer - Google Workspace Leading Public Sector Consultancy | Central London

We're looking for an experienced End User Support Engineer with strong Google Workspace expertise to support employees across a modern workplace environment. You'll provide high-quality technical support across devices, applications, and cloud services, ensuring a seamless user experience.

Salary: £45,000-£50,000 + bonus + benefits

Clearance: SC cleared (or willing to undergo clearance)

Location: Central London (Onsite Tues‑Thurs, Remote Mon & Fri)

Hours: 08:30-17:30

• Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Meet, Calendar).
• Troubleshoot user, device, application, and connectivity issues (Mac 70% / PC 30%).
• Manage users, groups, policies, and security via Google Admin Console.
• Support onboarding/offboarding, training, and user best practices.
• Log, track, and resolve incidents using ITSM tools, escalating where required.
• Support hardware, peripherals, AV conferencing (Logitech, Yealink), and MDM.
• Diagnose network issues (LAN, Wi‑Fi, VPN, printers, shared drives).
• Maintain documentation, KB articles, and operational processes.
• Support SSO, identity management, and cloud‑based platforms (PaaS/IaaS).

• Proven experience supporting Google Workspace in a corporate environment.
• Strong knowledge of Google Admin Console, security, and user management.
• Google Workspace Administrator (Associate) – preferred/required.
• Experience with Slack (Salesforce Certified) and Airtable administration.
• Familiarity with ITIL processes and ticketing systems (e.g. Jira, Jump Cloud).
• Strong customer service, communication, and problem‑solving skills.
• Nice to Have:
  Scripting experience (Google Apps Script, Power Shell, or Python).
• Microsoft 365 administration experience.

* Rates depend on experience and client requirements