IT & Cloud Operations Engineer

About Us

Lexxic combines psychological expertise with our Do-IT digital platform to deliver end-to-end neurodiversity solutions. Our technology platform underpins how we assess, support and empower individuals and organisations, and is a critical part of our continued growth.

We are building our technology function to create a secure, reliable environment that works well for both our colleagues and our digital platform. It is a great time to join us if you enjoy working in a business where technology really matters and where you can make a genuine difference.

We are looking for a UK based IT & Cloud Operations Engineer to join our growing technology team in a role that combines colleague support, cloud operations, and platform support.

This role would suit someone who likes variety, enjoys getting stuck in, and is comfortable solving a mix of day-to‑day and longer‑term problems. You will work across colleague support, Azure operations, supplier coordination, and developer enablement, helping us keep our technology estate secure, dependable, and ready to scale.

• IT Support & User Operations
  • Provide hands‑on support for colleagues across Microsoft 365, devices, and business systems
  • Troubleshoot issues across hardware, software, identity, access, and SaaS platforms
  • Manage onboarding, offboarding, device setup, and access across core systems
  • Act as a trusted point of contact for day‑to‑day support and operational queries
  • Refine support processes, tooling, and documentation over time
• Azure Cloud Operations
  • Support the day‑to‑day operation of our Azure environments, including core services, subscriptions, monitoring, and access
  • Maintain a strong cloud security posture through good practice in identity, RBAC, MFA, policy, and operational controls
  • Monitor system health, investigate alerts and incidents, and help strengthen resilience and operational visibility
  • Assist with cloud cost management, housekeeping, and optimisation to support efficient operations
• Security, Compliance & Governance
  • Support implementation of security policies, standards, and operational procedures across the technology estate
  • Monitor logs, alerts, and incidents, taking action directly where appropriate and escalating where needed
  • Contribute to maintaining practical compliance with standards such as ISO 27001 and Cyber Essentials
  • Promote a culture of secure, well‑managed operations across both business and technology teams
• Supplier & Operational Management
  • Work with external suppliers including software vendors, hosting providers, telecoms, and security partners
  • Help manage service performance, coordinate escalations, and ensure issues are followed through to resolution
  • Maintain clear documentation for systems, processes, configurations, and support procedures
• Dev Ops & Platform Support
  • Support CI/CD pipelines and deployment processes across Azure Dev Ops, Git Hub Actions, or similar tooling
  • Work closely with developers to support environments, releases, access, and deployment troubleshooting
  • Contribute to stronger automation, repeatability, and release reliability across the platform
  • Work with infrastructure and platform configuration, including exposure to infrastructure‑as‑code concepts such as Terraform or Bicep
  • Help strengthen operational standards, documentation, and good Dev Ops practices across the organisation

You will likely be a strong fit for this role if you enjoy working across a mix of support, infrastructure, and process change, and if you are comfortable balancing day‑to‑day delivery with longer‑term priorities.

• Broad hands‑on technical experience across IT support, cloud operations, and business systems
• Good knowledge of Microsoft 365 administration, including Entra , Exchange, Intune, and endpoint or access management
• Practical experience with Azure services such as identity, compute, networking, monitoring, and security controls
• Strong troubleshooting skills and the ability to work through a wide range of technical issues calmly and independently
• Comfort working in a small, fast‑moving business where priorities can vary across support, infrastructure, and delivery
• A…