Scrum Master

Job Introduction

Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity.

Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk.

We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful change. We look for people who care about quality, security, long-term impact, and who want to shape the future of a relationship-led bank.

• Act as a servant leader for agile teams, facilitate agile scrum ceremonies including sprint planning, daily stand-up, sprint review and sprint retro
• Working with Digital/Agile Product Owners, helping them to manage their vision and create the product roadmap
• Support the Product Owner and Tech Leads with backlog management for both business and technical stories
• Facilitate the removal of impediments and help to improve flow throughout the route to live
• Coaching the team to improve velocity, flow and delivery of value through sprint retros and continuous improvement
• Ensure the team is managing and tracking risks and blockers effectively
• Championing agile behaviours within the teams
• Supporting the full development lifecycle
• Mentoring new Scrum Masters (Apprentice)
• Help assess maturity of existing teams with a view to improvement
• Support teams in estimating and refine features
• Improving the team’s ability to make and deliver against commitments and use of metrics and agile reports for this
• Support portfolio reporting and required governance
• Provide Digital/Agile Product Owners with support in creating product roadmaps and feature definitions, MVP and release plans
• Work to create self-sufficient and highly mature cross-functional agile teams
• Identify classroom, coaching and individual training needs for the team to support their ongoing development
• Where required, work with basic Scaling approaches to align with Group, such as PI Planning and PI Execution.
• Facilitate initiation for new types of work
• Ability to facilitate feature kick-off sessions (for teams are not working in PIs)
• Contribute to the Scrum Master Community of Practice and overall adoption of agile ways of working in HB plc including supporting other colleagues and seeking help from other colleagues as required
• Help develop better tooling for agile teams and support the Enablement and Practice Centre of Excellence in this.

• Experienced in leading agile, software, development teams
• Effective influencing and motivation skills
• Being resilient and staying calm under pressure
• Strong stakeholder management
• Mindset of continuous improvement
• Analytical and able to diagnose the teams’ and individuals, agile skill development needs
• Broad knowledge and experience of agile frameworks and practices, deep knowledge of Scrum and Kanban
• Some understanding of SAFe would be useful
• Extensive experience in one of JIRA or Azure Dev Ops and strong working knowledge of Confluence
• Good knowledge and experience of widely successful agile techniques such as user stories, Behaviour Driven Development (BDD), Test Driven Development (TDD), continuous/automated testing, pair programming, automation, etc
• Excellent understanding of the software development life cycle and its path to production, including experience working in moderate to highly mature Dev Ops environments
• Excellent communication, interpersonal and stakeholder management skills
• Experience of working as a Scrum Master for up to 3 agile teams simultaneously
• Very capable in planning and…