Infrastructure Specialist

Tokio Marine Kiln (TMK) are recruiting for a permanent Infrastructure Specialist to join our IT team reporting to the Infrastructure Operations Manager.

This is a key role where you’ll support, maintain and enhance our core infrastructure, ensuring systems are reliable, secure and operating at optimal performance.

Working across both project and BAU activity, you will play a critical part in delivering infrastructure improvements, resolving complex technical issues, and supporting business‑critical systems. You’ll also act as a technical lead on key initiatives and contribute to the continual improvement of our IT environment.

• Provide 3rd line support, resolving infrastructure incidents within agreed SLAs
• Design, implement and support new infrastructure services and enhancements
• Manage and maintain servers, backups, monitoring tools and security patching
• Support and participate in disaster recovery planning and execution
• Act as technical lead on infrastructure changes and projects
• Proactively identify and implement service improvements
• Ensure high availability of systems with minimal disruption
• Collaborate with internal teams and external partners on IT initiatives
• Participate in an on‑call rota and provide out‑of‑hours support where required
• Share knowledge and contribute to documentation and best practice across teams

• Strong experience with Microsoft technologies (Windows Server, Active Directory, Microsoft 365)
• Experience with VMware and virtualised environments
• Working knowledge of Linux‑based server operating systems
• Knowledge of cloud platforms such as AWS and/or Azure
• Experience supporting complex infrastructure environments (compute, storage, networking)
• Exposure to Dev Ops tools (e.g. Terraform, Ansible) and scripting languages (Power Shell, Python)
• Experience with backup and recovery tools (e.g. Comm Vault)
• Strong troubleshooting and problem‑solving skills
• Excellent communication and stakeholder management skills
• Strong organisational skills and attention to detail

• Someone who takes ownership and works collaboratively across teams
• A proactive problem‑solver who can identify and address issues early

This is an exciting opportunity to join a collaborative IT team in a business that values innovation and continuous improvement. You’ll play a key role in maintaining and enhancing critical systems, while developing your technical skills and career within a supportive environment.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities.

TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.