Recovery Manager

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world‑class engineering, industry expertise and a people‑centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

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Role Purpose

The Recovery Manager, working with the Strategic Assurance Senior Recovery Manager, the owning Project/Programme Manager, Delivery Leads, and company Subject Matter Experts (SMEs), is responsible for supporting the stabilisation, recovery, and successful delivery of challenged or underperforming IT‑led programmes and projects.

The role focuses on identifying delivery risks, issues, and root causes using Endava Early Warning Indicator (EWI) data built into reporting mechanisms, supporting corrective actions, improving governance and controls, and helping projects return to agreed scope, schedule, budget, quality, and business outcome expectations.

The role is also responsible for leveraging AI‑enabled delivery assurance and intelligent recovery tooling to accelerate diagnosis, improve recovery decision quality, and identify emerging delivery risks to enhance recovery execution effectiveness.

The role supports the Strategic Assurance Senior Recovery Manager and the VMO in strengthening delivery confidence by applying consistent governance, controls, recovery playbooks, and Early Warning Indicator insights.

This role requires strong project delivery experience, stakeholder management capability, delivery governance understanding, and the ability to operate effectively within high‑pressure and fast‑changing IT transformation environments.

Key Responsibilities

Working with the Strategic Assurance Senior Recovery Manager and the owning project/programme manager to ensure rigorous recovery practices are implemented and adhered to, in addition to the following:

• Support recovery activities for critical IT programmes and projects experiencing delivery, budget, governance, or operational challenges.
• Conduct project health checks using the Value Management Office (VMO) EWI framework to identify root causes of failure or underperformance.
• Assist with the development of, and utilise, AI‑assisted analysis techniques to identify delivery patterns, emerging risks, dependency failures, stakeholder sentiment indicators, and probable root causes across project data, governance artefacts, financial reporting, and operational metrics.
• Develop and implement recovery plans utilising defined recovery playbooks, with clear actions, timelines, dependencies, ownership, milestones, risk mitigation strategies, and governance controls.
• Monitor recovery activities and track progress against agreed recovery objectives, recovery milestones, and measurable outcomes.
• Help re‑establish delivery discipline, accountability, and reporting mechanisms across recovery work streams.
• Support the establishment and use of a company‑wide pool of SMEs to be brought into project/programme recovery activities as necessary.

Delivery Management

• Coordinate project recovery work streams across business, technology, supplier, and operational teams.
• Support prioritisation and decision‑making across business and technology stakeholders, escalating decisions where senior intervention is required.
• Ensure delivery plans are realistic, achievable, and aligned with project objectives, business outcomes, and technical delivery capabilities.
• Manage risks, issues, dependencies, actions, and escalations throughout the recovery lifecycle.
• Support the management of complex dependencies across multiple work streams and suppliers

Governance & Reporting

• Apply the VMO Early Warning Indicator framework to assess delivery health, identify control weaknesses, and support timely intervention or recovery action.
• Establish and maintain fit‑for‑purpose recovery governance, including recovery boards, cadence, decision forums, escalation paths, and reporting routines.
• Ensure recovery plans…