Senior IT Account Manager

Senior IT Account Manager £60,000 - £70,000  Bonus DOE Norwich (Hybrid) Growing technology sector Are you an experienced Account Manager with a passion for building strategic customer relationships and driving long-term growth? We're partnering with an innovative and expanding technology provider to recruit an Senior Account Manager who will take ownership of a portfolio of key enterprise customers across the connectivity, logistics, and satelite sectors.

This is an excellent opportunity to join a specialist business delivering mission-critical connectivity and network solutions, where you'll play a pivotal role in customer success, retention, and revenue growth. The Opportunity As the Enterprise Account Manager, you'll be responsible for managing and developing a portfolio of high-value customers, ensuring exceptional service delivery while identifying opportunities to expand existing relationships. Working closely with technical and operational teams, you'll become a trusted advisor to your customers, helping them optimise their communications and connectivity infrastructure while aligning solutions to their evolving business needs.

Key Responsibilities Manage and develop a portfolio of strategic enterprise accounts Build and maintain strong relationships with senior commercial and technical stakeholders Identify and drive upselling and cross-selling opportunities across the customer base Develop and execute account plans focused on growth, retention, and customer satisfaction Collaborate with internal technical and delivery teams to create tailored customer solutions Conduct regular customer reviews and strategic business discussions Travel across the UK, with occasional travel across EMEA as required About You We're interested in speaking with candidates who can demonstrate:
Experience in an IT Account Manager, Strategic Account Manager, or similar customer-facing role A background in technology sales, including networking, telecommunications, connectivity, infrastructure, or related solutions Additionally, you'll have: A proven track record of growing and developing existing customer accounts Excellent stakeholder management and relationship-building skills A consultative, customer-first approach with strong commercial awareness The ability to engage confidently with both technical and non-technical decision-makers