Pre-Sales Operations Consultant

Sales - London, United Kingdom - Full Time

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Pre-Sales Operations Consultant at iManage means…

You will play a critical role in enabling the Pre-Sales organisation to operate at scale, with consistency, creativity, and technical excellence.

Sitting at the intersection of technology, operations, and customer‑facing pre‑sales activity, this role is focused on building, maintaining, and innovating the demo environments and workflows that underpin successful sales engagements. You will own and evolve our demo environments ensuring they are reliable, compelling, and reflective of real‑world customer scenarios while continuously experimenting with new workflows, AI‑driven capabilities, and data strategies that help the Pre‑Sales team demonstrate value faster and more effectively.

This is a broad and evolving role. In addition to operational ownership, you may support live pre‑sales activities, contribute to partner enablement, and collaborate closely with Sales, Product, and Engineering to bring new ideas to life. iManage leads the way in knowledge work technology, using AI and advanced automation to help professionals manage documents, emails, and workflows. This role gives you the opportunity to directly influence how those innovations are showcased to the market.

Travel may be required occasionally to support internal enablement, partners, or key customer engagements.

• Owning the setup, maintenance, and optimisation of Global Pre‑Sales demo environments.
• Building and configuring demo environments to support a wide range of customer use cases, verticals, and sales motions.
• Ensuring demo environments are stable, secure, and consistently available for the Pre‑Sales team.
• Managing environment refreshes, data resets, and version alignment with iManage product releases.

• Designing and implementing innovative demo workflows that clearly articulate business value and outcomes.
• Experimenting with new ways to demonstrate iManage capabilities, including automation and AI‑driven scenarios.
• Continuously improving the usability, realism, and narrative flow of demos.
• Partnering with Product Management and Engineering to prototype and showcase new or upcoming features.

• Exploring how AI technologies can be leveraged to create realistic demo content and datasets.
• Automate repetitive pre‑sales tasks.
• Enhance demo storytelling and workflows.

• Producing and maintaining demo data, including:
• Explore and innovate around the use of AI‑generated content to create realistic, real‑world‑style datasets.
• Industry‑ or role‑specific demo narratives.
• Supporting the demonstration of iManage AI capabilities in a practical, repeatable, and compelling way.

• Supporting Pre‑Sales Consultants during customer demos, workshops, and proofs of concept as required.
• Assisting with technical preparation for complex or high‑profile engagements.
• Contributing to partner enablement by supporting demo environments and technical readiness.
• Sharing best practices, documentation, and guidance with the wider Pre‑Sales team.

• Experience in a technical operations, pre‑sales, solutions engineering, or similar role.
• Strong working knowledge of cloud technologies, particularly Microsoft Azure, Microsoft 365 / O365 and Azure services/applications.
• Hands‑on experience with workflow automation tools, including Microsoft Power Automate, and designing end‑to‑end automated workflows.
• Experience working with APIs to build integrations between systems, automate processes, or enrich workflows (REST APIs, webhooks, authentication concepts).
• A solid understanding of environment configuration, data setup, and technical troubleshooting.
• A demonstrable ability to ramp quickly on iManage Cloud administration, including environment configuration and tenant management.
• The…