More jobs:
AI-Powered Transformation Lead
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-04
Listing for:
Xcede Recruitment Solutions
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
Change Management
Job Description & How to Apply Below
Location: Greater London
Xcede Recruitment Solutions is seeking a Tech Ops Transformation Lead to lead a major transformation programme focused on customer support enhancement. The candidate should have proven experience in customer support transformations, strong commercial acumen, and familiarity with AI-powered platforms such as Zendesk and Salesforce. Responsibilities include establishing governance, managing risks, and developing business cases, while also designing a scalable support model.
This role demands quick decision-making and a hands-on approach to operational delivery.
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