Senior Cloud Support Engineer

Does working as a Cloud Support Engineer excite you?

Would you like to work across diverse geographies?

Join our Global Support Team

Would you like to work across diverse geographies, environments, cultures and technologies? If so, then come join Aka Tec, our technical support team! Akamai technical support is responsible for delivering customer experiences and success for a broad range of businesses across the globe. From high-tech tech, banking, airlines, to gaming, we ensure that their online businesses are fast, reliable, and protected.

Partner with the best

You will be the cornerstone of our support operations for the Japanese market, resolving critical technical issues, ensuring cloud system security acting as a vital bridge between our global operations and Japanese enterprise stakeholders. You will navigate the diverse expectations of the Japanese market, from the rigorous compliance of financial institutions to the high-velocity demands of the gaming industry,

• Supporting operations for the Japanese market, resolving critical technical issues, and ensuring cloud system security.
• Acting as a technical evangelist who elevates our global team's capability through mentorship and deep-dive knowledge sharing.
• Acting as the main contact to proactively analyze and solve technical issues.
• Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
• Supporting Japanese-speaking clients and managing complex commercial discussions in Japanese.

• Have relevant experience in a similar Cloud Support role.
• Have an understanding of cloud provider ecosystems such as AWS, Azure, etc.
• Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and have an understanding of VPN & Proxies.
• Demonstrate experience with layer 3 and 4 technologies.
• Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
• Have native fluency in Japanese and business-level English to communicate complex technical concepts between both languages with cultural context.

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