Sr. Technical Program Manager, Rufus

Sr. Technical Program Manager, Amazon Rufus

Job :  | Amazon Development Centre (London) Limited

Rufus is Amazon's generative AI-powered shopping assistant designed to help answer a variety of shopping-related questions. Rufus makes it easy for customers to find and discover the best products to meet their needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more. We are searching for pioneers who are passionate about technology, innovation, and customer experience to join the Rufus team.

Join us as a Sr. Technical Program Manager on the Rufus team, where you'll drive the delivery of generative AI experiences used by millions of Amazon customers worldwide. This role offers an exciting opportunity to lead programs at the intersection of large language models and shopping, coordinating across science, engineering, product, and design to ship novel customer experiences at Amazon scale.

In this role, you'll own end-to-end program delivery of new conversational customer experiences and the platforms that bring Rufus to life across Amazon surfaces. You'll work alongside software engineers, product managers, scientists and designers to coordinate and ship features that fundamentally change how customers shop. This is an ideal opportunity for TPMs who are passionate about new AI customer experiences and want to drive impact on a flagship customer-facing generative AI product.

If you are thrilled about delivering customer experiences that will be used by millions of people worldwide and are eager to tackle technical challenges that have never been addressed before, then this is the perfect opportunity for you.

• Drive end-to-end delivery of complex, cross-functional programs across engineering, science, product, and design teams.
• Own program strategy and roadmap for Rufus capabilities, driving prioritization across competing demands in a fast-moving environment.
• Develop comprehensive program plans with clear scope, milestones, resource requirements, and success metrics.
• Evaluate technical proposals and partner with engineering and science leaders on trade-off decisions.
• Communicate program status, risks, and recommendations to executive leadership.
• Ensure on-time delivery of milestones, track customer impact, operational metrics and drive continuous improvement across the organization.
• Actively participate in hiring, mentor program managers, and encourage best practices in program execution.

• Experience in technical program management working directly with software engineering teams.
• Experience managing cross-functional programs and release schedules.
• Experience building and evaluating system-level technical design.
• Experience developing and executing/delivering product and technical roadmaps.
• Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules.
• Experience owning/driving roadmap strategy and definition.
• Experience working directly with engineering teams.
• Experience in system design.
• Bachelor’s degree in engineering, computer science or equivalent.

• Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules.
• Experience defining KPIs/SLA’s used to drive multi-million dollar businesses and reporting to senior leadership.
• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.