Technical Writer

Requirements

• This role is ideal for someone who thrives in a fast‑paced, collaborative environment and is passionate about translating complex systems into clear, concise, and user‑friendly documentation for a variety of audiences
• Proven experience as a Technical Writer in the payments, card issuing, or card processing industry, ideally with in‑depth understanding of card scheme rules (Visa, Mastercard), and the technical aspects of card issuing and transaction processing
• Demonstrated ability to lead documentation projects independently from inception to delivery
• Hands‑on experience with API documentation standards
• Excellent writing, editing, and communication skills with an eye for detail and consistency
• Strong ability to simplify complex technical concepts for various audiences
• Experience using documentation platforms (e.g., Confluence, Git‑based workflows)
• Familiarity with generative AI tools like ChatGPT to streamline content creation and improve documentation productivity
• Ability to quickly grasp complex technical concepts and translate them into clear, structured documentation
• Interest in evolving documentation into AI‑driven, scalable solutions
• Experience with or willingness to learn about AI and automation technologies in the context of documentation and knowledge management

• We are seeking a Technical Writer on a 3 month contract with a chance of an extension with a strong background in card issuing and processing to lead the creation of world‑class API documentation and service descriptions for our payment and issuing products
• The position offers the opportunity to grow into a long‑term strategic role, driving knowledge management initiatives and potentially influencing the development of AI‑driven support tools
• Audit existing documentation to identify gaps, inconsistencies, or outdated information; propose and implement improvements
• Create and maintain foundational documentation (card issuing and payment processing API guides, service documentation, release notes, integration guides and user‑facing technical documentation) with an eye towards scalability and long‑term usability
• Translate complex card scheme rules and card processing workflows into digestible and practical information for developers and business users
• Collaborate closely with Product Managers, Domain Experts, and Engineers to understand technical concepts, workflows, and system interactions
• Ensure all documentation meets high standards of clarity, usability, and consistency, aligned with product goals and regulatory requirements
• Act as a bridge between documentation and product delivery by independently identifying and driving small‑scale improvements that enhance the developer or customer experience
• Monitor and analyze documentation usage trends to inform content improvements and identify areas of high or low engagement
• Leverage tools such as ChatGPT and AI‑assisted writing technologies to enhance the quality and efficiency of documentation workflows
• Once you have enhanced foundational documentation, shift focus to external and internal knowledge management with an opportunity to develop AI‑driven solutions to enhance onboarding, support, and internal employee resources
• Contribute to the development and testing of these AI‑driven solutions to provide automated support based on the documentation created, becoming a key player in our strategic plans for knowledge automation