IT Helpdesk Officer

IT Helpdesk Officer

Single Homeless Project (SHP) – Kings Cross, London, Greater London. On‑site. Full‑time, permanent. Salary: £29,029 – £31,146.38 per annum.

At SHP, technology transforms the way our teams and the thousands of Londoners we support work. As an IT Helpdesk Officer you will ensure every colleague has the tools, systems and support they need to deliver life‑changing work. You will maintain a smooth and stable IT service across all our locations, coordinate with third‑party providers, resolve technical issues for frontline staff, manage system access and uphold our high security standards.

You will also contribute to projects and system implementations, including launching new contracts for internet and telephone services and integrating innovative solutions. Your knowledge of Office 365 security, cloud management and best practice in IT support will help us work smarter and achieve more.

• Experience providing 1st and 2nd line IT support across multiple channels: face‑to‑face, phone, e‑mail, text, chat and video.
• Excellent verbal and written communication skills.
• Strong organisational skills and enthusiasm for all duties.
• Capable of managing issues via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
• Experience troubleshooting hardware, including cloud servers, desktops, laptops and network equipment.
• High level of personal organisation with the ability to plan and prioritise own work.
• Experience with Microsoft applications, such as Microsoft Dynamics CRM.

Basic DBS check required.