IT Support Engineer - Field based, Retail

Field based, covering 10 sites in London.

As our field based Support Engineer, you will be responsible for ensuring smooth operations of all systems in retail stores with guidance and direction from SME when on site for smart hands.

This is a 12 month fixed term contract as an employee.

• Setting up new POS equipment, ensuring proper integration, and performing routine maintenance to keep systems functioning optimally.
• Diagnosing and resolving issues related to POS hardware and software, including malfunctions, connectivity problems, and system failures.
• Applying software updates, installing new features, and ensuring compatibility with existing systems.
• Providing technical assistance to store staff and customers, answering questions, and resolving issues related to retail store operations.
• Managing and maintaining updated stock or spare parts used as needed for repairs and maintenance.
• Working with store management and IT teams to prioritize maintenance needs and ensure system efficiency.
• Work with other support groups when on site as Smart Hands.
• Responsible for conducting health checks at assigned store locations.

• Strong understanding of POS hardware and software, including cash registers, scanners, printers, and credit card processing systems.
• Ability to identify, diagnose, and resolve technical issues efficiently.

• Ability to interact with customers so as to ensure that the service is polite, efficient, and responsive.
• Highly proactive solution-driven approach.
• Interpersonal and the ability to talk about technical items to support team and end user.
• Problem solving and root cause analysis.

• 3-5 years experience in retail support environment.
• Strong Communication Skills.
• Strong working knowledge of MS Office and basic business application.
• Strong Customer Support Skills.
• A+, MCP, MCSE or equivalent certification desired.
• Basic knowledge of networks, telecom, and server.
• Hands on knowledge of MacOS & iOS devices.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.