Technical Support

Our client a growing leader in the world of technology who are expandig their workforce with some exciting new projects. Are you looking for a role where every day is different? Where you’re constantly challenged but supported too? Where the difference you make won’t just be noticed, but vital? We need you to provide technical support and advice to all client’s customers and work alongside staff to help complete ongoing and new projects.

As a Technical Support Engineer, you will be responsible for working on new & existing tickets that come from phone calls, emails, and our support portal. Most of the support will be remote with opportunities for on-site work too if required. We don’t expect every team member to know all the answers. We do expect everyone to pitch in, share knowledge and help each other out.

As a result, we’re a strong team. No job is beneath or beyond any of us, the Technical Director takes his turn making the tea, and everyone gets their chance to head up a project. The support you provide might include hardware and software support across various platforms; setting up new IT equipment; network troubleshooting and support;
VoIP and more. Our customers come to us for IT Support and come back for everything else: we offer a wide array of services, online and in-person, to make their experience with the clientk as comprehensive and welcoming as possible. The role Provide technical support and a point of contact to customers across a range of products and services.

To work as a team and independently to use IT skills including but not limited to:
Desktop support within a Windows environment Network setup & troubleshooting/problem solving LANs & VLANs oVPNs & SASE oWANs & WAN troubleshoot in VoIP setup & management Microsoft 365 administration:
Understand Cyber Security issues & threats;
Understand the tools & methods available to help tackle those threat Monitor the helpdesk tickets and incoming calls; raising and updating support tickets and ensuring deadlines and SLAs are met Support, rebuild/set up, and support various hardware including:
Windows 11 devices (some Windows servers) MacOS devices Printers Network equipment (routers/Wi-Fi/switches) The candidate Supporting and troubleshooting Windows based environments 2 years’ experience of working in a technical support team Administering and troubleshooting Microsoft 365 (Exchange, SharePoint, Endpoint Manager, Entra , Intune) Troubleshooting desktop environments of Windows 11, Windows 10, some experience of Windows Server TCP/IP and network knowledge & troubleshooting Cyber Security threats and tools available to protect against them Cyber Essentials & GDPR policies to keep data safe Good customer service skills, able to understand problems and diagnose faults Able to manage workflow with multiple tickets

Experience of Zero Trust solutions - Good written & verbal communication skills with a confident friendly telephone manner Why apply? Working for a great team with career growth & potential and a great working environment,