IT Support Manager

IT Support Manager opportunity based in London (5 days a week onsite) within the energy sector , supporting a high-performing, international business. This is a hands-on leadership role where you’ll sit at the heart of the organisation’s technology operations. You won’t just be managing a service desk – you’ll be owning the entire end-user experience and office technology environment, acting as the go-to escalation point and a trusted partner to the wider business.

What you’ll be doing You will be responsible for leading the IT support function day-to-day, ensuring a high-quality, responsive service across the business. From managing escalations and resolving complex technical issues, through to improving processes and service delivery, you’ll play a key role in keeping the organisation running smoothly. Alongside this, you’ll take ownership of the London office infrastructure – servers, networks, connectivity, and core systems – making sure everything is stable, secure, and operating at close to 100% uptime.

You’ll also act as a key Microsoft 365 administrator, working across identity, access, collaboration tools, and core business applications, while partnering closely with global IT teams and external providers. There’s a strong focus on continuous improvement, so you’ll be encouraged to identify opportunities to streamline support, introduce automation, and enhance the overall user experience. What I’m looking for I’m looking for someone who is both hands-on and leadership-oriented – someone who is comfortable rolling up their sleeves technically, but also able to take ownership of a function and drive standards.

You’ll likely have a strong background across:
End-user support and service desk leadership Microsoft 365 and modern workplace technologies Core infrastructure (servers, networking, identity) Managing escalations and complex technical IT issues Equally important is your approach – you’ll be someone who is calm under pressure, highly organised, and able to communicate effectively with both technical and non-technical stakeholders. Why this role stands out This is a role where you’ll have real ownership and visibility.

You’ll be working closely with senior stakeholders, influencing how IT support is delivered, and helping shape the future of the function. It’s also an environment where technology is genuinely valued, with strong backing from leadership and the opportunity to bring ideas around automation, tooling, and service improvement to life. If you’re looking for a role where you can combine hands-on technical work, leadership, and real impact , this is well worth a conversation.