IT Support​/TechOps Level 2 Technician

We are currently looking for an experienced Tech Ops Level 2 Technician to join an international EMEA support team for a global organization based in Staines, London, UK
.

This is an onsite position with an ASAP start
, initially for 6 months
, with a strong possibility of quarterly extensions
.

• Providing onsite and remote IT support for hardware, software, printers, and end-user devices
• Managing and documenting incidents, requests, and solutions in Service Now
• Creating and maintaining internal/external knowledge base articles (Confluence / Service Now)
• Ensuring SLA compliance and high-quality user support
• Supporting IT inventory management (hardware/software lifecycle)
• Planning and executing hardware refresh cycles
• Managing vendor relationships and warranty processes

• Apple devices (Mac Book Pro, iPhone, iPad) – nice to have
• Cisco Webex (migration to MS Teams planned)
• Palo Alto SASE – nice to have
• Crowd Strike Falcon Sensor – nice to have

• Experience in Level 2 IT Support / Desktop Support / End User Support
• Hands‑on experience with Windows environments and Microsoft 365
• Strong troubleshooting and problem‑solving skills
• Experience with ticketing systems (Service Now preferred)
• Ability to work in a fast‑paced international environment

Interested or know someone who could be a great fit? Feel free to reach out or send your CV directly.