Global Product Director - IT Asset Management

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The IT Asset Management (ITAM) Process Owner is accountable for the end-to-end design, governance, automation, and performance of the ITAM lifecycle across BCG. This role establishes clear ownership, drives process consistency and compliance, and ensures ITAM reliably supports financial, risk, security, and user productivity outcomes.

The ITAM Process Owner defines the what and the why of the ITAM capability; including lifecycle workflows, governance standards, automation priorities, and measurable outcomes; in close partnership with the Service Now / platform engineering team, which owns the technical how.

This role is positioned as a global transformation leader accountable for measurable business value, including capital efficiency, audit defensibility, and risk reduction, not solely operational process management.

The ITAM Process Owner works closely and continuously with Information Security Risk Management (ISRM), including Security Governance, Risk, and Architecture teams, to ensure asset lifecycle processes and data management practices align with BCGs security policies, control frameworks, and audit requirements.

Key Responsibilities

Process Ownership, Governance & Global Standardization

• Own the end-to-end ITAM lifecycle (Plan & Forecast, Order & Procure, Acquire & Deploy, Monitor & Manage, Retire, Dispose)
• Define and maintain global ITAM process standards, policies, and documentation
• Establish and enforce governance, decision rights, and escalation paths
• Act as the single point of accountability for ITAM performance and maturity
• Define the scope of ITAM coverage (e.g., laptops, peripherals, asset classes)
• Establish policies for lost/stolen assets, asset recovery, and disposal compliance
• Ensure alignment with Finance and Security (e.g., capitalization rules, audit controls)
• Establish and enforce a single global ITAM standard across regions, eliminating local process variation and ensuring consistent execution
• Ensure ITAM lifecycle processes, data standards, and operational controls align with established security policies, standards, and regulatory requirements defined by ISRM and BCGs Information Security Management System

Automation Mandate

• Own the mandate to eliminate manual ITAM activities through workflow automation and system integration
• Drive implementation of mobile asset scanning, automated receiving, automated reclamation, automated disposal workflows, and API-driven integrations with Coupa, Workday, discovery tools, and vendors
• Be accountable for measurable reduction in manual uploads, spreadsheet reliance, reconciliation effort, and swivel-chair processes
• Ensure dock-to-disposal lifecycle automation is embedded in Service Now to enable real-time asset visibility

Stockroom & Capital Optimization Strategy

• Own and enforce capital efficiency levers across the ITAM lifecycle, including:
• First-In, First-Out (FIFO) stock enforcement
• Stockroom threshold configuration and governance
• Shelf-dwell reduction targets
• Redeployment and reuse rate targets
• Asset recovery compliance metrics
• Be accountable for reducing excess purchasing, idle inventory, and stock aging through policy and system controls
• Partner with Finance to ensure ITAM data supports capital planning accuracy, forecasting discipline, and budget optimization

Capability & Product Ownership (Service Now / ITAM Platform)

• Define the functional roadmap for ITAM within Service Now, including lifecycle workflows, automation priorities, and integration sequencing
• Own and prioritize the ITAM backlog
• Approve lifecycle-related configuration changes that impact governance and process integrity
• Ensure integrations (Workday, Coupa, discovery tools, CMDB, etc.) enable true end-to-end lifecycle visibility
• Define reporting and dashboard requirements for Finance, ITS, and leadership
• Be accountable for measurable outcomes (compliance, reuse rates, cost avoidance), not just system activity

Software Asset Management (SAM) & Software Risk

• Expand ITAM scope to include proactive Software Asset Management (SAM) governance and…