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Service Desk Operations Lead: SLA & CSAT Champion
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-05
Listing for:
Kerv
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Kerv is seeking a Service Desk Operational Lead responsible for managing the entire lifecycle of service desk tickets, ensuring compliance with SLAs while providing exceptional customer satisfaction. This role will require occasional presence at the office in London.
The ideal candidate has proven experience in Service Desk or IT Operations within an MSP environment, a solid understanding of ITIL practices, and strong communication and stakeholder management skills.
Kerv values a customer-first approach, teamwork, and innovation.
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