Service Desk Analyst

An exciting opportunity to join the Information Systems Service Desk team at The National Gallery, supporting over 450 users and a range of key business systems. This role is ideal for someone early in their IT career who is keen to develop into a broader technical support position.

You will act as the first point of contact for IT support, delivering excellent customer service and resolving issues at first contact wherever possible. This includes logging, prioritising and managing incidents through the ITSM system, as well as supporting account access and Microsoft 365 queries.

As you develop in the role, you’ll take on 2nd Line responsibilities, including handling more complex issues, supporting user lifecycle processes, assisting with device deployments, and contributing to problem and change management.

This is a fantastic opportunity to join a dynamic team with a number of key projects planned, making it ideal for someone eager to learn and grow within IT service delivery.

National Museum Directors' Council, National Museums Liverpool, World Museum, William Brown Street, Liverpool, L3 8EN