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IT Service Desk Team Leader
Job in
London, Greater London, W1B, England, UK
Listed on 2026-06-05
Listing for:
IMT Resourcing Solutions
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Service Desk Team Leader (Managed Networks)
Location:
London (Hybrid working)
Salary:
Up to £50,000 + 20% bonus
Benefits:
Share plan, private healthcare, pension, 25 days leave + more
Our client, a leading organisation in network infrastructure and managed services, is hiring a Service Desk Team Leader to lead and develop a high-performing network support team.
This role offers the opportunity to combine hands-on technical expertise with leadership, shaping service delivery and supporting a growing customer base.
You’ll play a key role in maintaining and evolving network infrastructure, while acting as an escalation point for complex issues and driving operational excellence across the team.
What you’ll do
Lead, mentor, and develop a customer-focused network support team
Act as an escalation point for complex network and service desk issues
Troubleshoot and resolve advanced networking problems across infrastructure
Oversee network commissioning, maintenance, upgrades, and change management
Develop and maintain technical documentation, processes, and knowledge base
You’ll work closely with internal technical teams, customers, and third-party suppliers to ensure reliable, secure, and high-performing network services.
What we’re looking for
Proven experience leading a technical service desk or network team
Strong hands-on networking expertise (routing, switching, wireless)
Solid understanding of TCP/IP, OSI model, MPLS/VPLS environments
Experience with Juniper routers and service provider networks
Background in troubleshooting complex issues within ISP/MSP environments
The ideal candidate will bring strong leadership, a proactive mindset, and a passion for continuous improvement, thriving in a fast-paced, customer-driven environment.
Why join?
Up to £50,000 salary with a 20% bonus
Hybrid working in London
Strong benefits package including healthcare and financial incentives
Collaborative, high-performing technical culture
Apply now to lead a talented network team and drive service excellence
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