Halo Specialist

Halo Analyst / Platform Champion Be the driving force behind the future of service automation.

At T-Tech, we’re looking for a Halo Analyst / Platform Champion who is passionate about transforming service operations through automation, AI, and continuous improvement. This is not a traditional support role – it’s an opportunity to take ownership of a business‑critical platform, shape its future direction, and deliver meaningful change across the organisation.

You’ll be the internal champion for Halo PSA, working closely with stakeholders across Service Desk, Operations, and Service Management to ensure the platform continues to evolve, scale, and deliver value. With the support of external Halo specialists, you’ll define the roadmap, prioritise enhancements, and lead initiatives that improve efficiency and reduce manual effort.

If you enjoy solving problems, driving innovation, and seeing the direct impact of your work on business performance, we’d love to hear from you.

• Act as the internal owner and advocate for Halo PSA.
• Ensure the platform aligns with T-Tech’s operational and service objectives.
• Promote best practices and maximise platform adoption across the business.

• Define, prioritise, and manage the Halo development roadmap.
• Work closely with external Halo partners to deliver enhancements and new functionality.
• Ensure platform developments deliver measurable business value.

• Lead initiatives focused on automation, AI adoption, and intelligent workflows.
• Implement solutions such as automated triage, intelligent ticket routing, and workflow optimisation.
• Identify opportunities to reduce manual effort and improve service delivery.

• Drive improvements that increase productivity and operational efficiency.
• Reduce reliance on manual processes and first-line intervention.
• Support the organisation’s growth through scalable service management practices.

• Partner with Service Desk, Operations, and Service Management teams.
• Gather feedback, understand challenges, and translate requirements into platform improvements.
• Ensure Halo supports real‑world operational needs.

• Monitor platform performance and governance.
• Identify opportunities for optimisation and enhancement.
• Keep Halo evolving to meet changing business requirements.

• Strong experience working with Halo PSA or a comparable ITSM platform.
• Proven experience delivering automation initiatives and workflow improvements.
• Understanding of AI‑driven service management and modern service desk technologies.
• Ability to define platform strategy and direction without necessarily being the hands‑on technical implementer.
• Excellent communication and stakeholder management skills.
• A proactive, improvement‑focused mindset.

• Experience with in an MSP or IT services environment.
• Experience working with external vendors or platform implementation partners.
• Exposure to service management frameworks and best practices.

• Halo delivers measurable efficiency gains and cost savings.
• Manual first‑line triage is significantly reduced through automation.
• AI capabilities are embedded into everyday service operations.
• The Halo roadmap is clearly defined, prioritised, and successfully delivered.
• Service teams are empowered with smarter, more efficient processes.

Competitive salary based on your experience and technical expertise.

Pension scheme after 3 months, with T-Tech matching contributions up to 4%.

Life Assurance at 3x your salary to provide financial security for your family.

Income Protection to support you in the event of long‑term illness.

23 days’ holiday plus your birthday off.

A culture that respects balance. We work hard, but sustainably.