IT Engineer. LilyLifestyle

IT Engineer

Location:

London

Salary:
Competitive

Vacancy Type:
Permanent, Full Time

Closing date: 5th of June 2026

Forresters IP LLP is a leading full service intellectual property firm with an international client base. We have offices located in Birmingham, Liverpool, London and Munich. Since being established in 1884, we have grown from a regional firm into an international practice. Despite our long history we are a modern firm with a fresh approach to our clients requirements. We are rated as one of the leading intellectual property firms in the UK.

We are currently recruiting an IT Engineer to join our friendly team in our London office. This position is an ideal opportunity for someone who already has some experience in a similar role and is looking to build upon this experience and learn new skills to continue their career.

As an IT Engineer you will carry out all manner of IT support duties including first/second line support to users across the firm including three remote sites. Regular travel to our other UK offices will be required, occasionally at short notice.

You will play a key role in supporting users across all Forresters offices while helping to maintain and improve the organisation’s IT infrastructure. The role involves participating in IT projects, maintaining documentation, and providing technical support across servers, networking, databases, and end‑user systems.

• Leading and supporting IT projects, including server installations, database management, and IT security initiatives.
• Installing and configuring computer hardware and software.
• Providing technical support for users, including troubleshooting hardware, software, and peripheral issues.
• Liaising with third‑party support providers to resolve technical problems.
• Collaborating with and supporting other members of the IT team.
• Performing and monitoring backup checks to ensure data integrity and system reliability.

• Demonstrable experience working in a fast‑paced IT support environment, in a professional services company.
• Strong communication skills, with the ability to interact professionally with users, colleagues, management, and third‑party providers both in person and over the phone.
• Able to deal with queries efficiently, prioritising and logging issues, and acting accordingly.

• Server builds including application software.
• Workstation and laptop builds (Windows 11, device imaging)
• Creating and maintaining users (e.g. Windows AD domain 2016 and above, Entra, Exchange Online, MS Office 365)
• User support (e.g. PC driver and hardware issues, software issues, printer issues, telephony)
• Mobile telephony and device support (Apple iOS based devices, or similar)
• Project Skills (e.g. new software roll‑out, new hardware roll‑out, documentation of key work)

• IPMS systems
• Document management systems
• CRM systems
• Digital dictation
• SaaS and other cloud‑based systems

The following certifications would be beneficial:

• Microsoft certifications
• COMPTIA certifications

• An attractive and competitive salary based on experience
• A pleasant, supportive and friendly working environment
• Flexible working core hours and hybrid working
• 35 hour week
• 26 days annual leave, increasing by one day with each complete year of service, to a maximum of 31 days, in addition to bank holidays
• Life Assurance cover
• Employee Assistance Programme
• Mutual pension contribution of up to 5%
• Smart casual dress code
• Giving Something Back – a paid day off once a year to volunteer at a charity of your choice
• Access to our Perks which provides discount codes or money back on different websites including gym membership.
• Social events

• Health Cash plan
• Cycle scheme
• Season Ticket Loan
• Enhanced family friendly benefits