Head of IT Operations

At Reds
10, we are transforming the way buildings are designed and delivered through technology‑led construction. As a leader in offsite construction, technology is at the heart of our success — enabling our teams, supporting innovation, and driving operational excellence.

Based in our London Bridge Head Office with some travel to our manufacturing facility in East Yorkshire, we are looking for a Head of IT Operations to take ownership of our internal technology estate and play a pivotal role in shaping how technology supports our growing business.

The Head of IT Operations is a high‑impact leadership role combining hands‑on operational management with strategic ownership of our IT platform.

You’ll ensure our people have reliable, secure, and high‑performing technology, while also enabling our software engineering teams with the environments and tools they need to succeed.

• Lead and develop a small internal IT team
• Establish a high-performing IT support function:
  • Ticketing, SLAs, prioritisation, escalation
  • Clear ownership and accountability
• Design and implement scalable IT processes, including:
  • Joiners, movers & leavers
  • Device lifecycle management
  • Access management
• Continuously improve user experience across all sites

• Own and manage the Microsoft 365 estate, including Azure Entra
• Ensure a well‑structured tenant across Group and operational companies
• Define and manage M365 licensing strategy
• Oversee business software and licensing
• Lead hardware and device strategy (procurement, provisioning, lifecycle)
• Take responsibility for office and site networks and connectivity

• Own and evolve the Azure environment
• Architect and maintain reliable, scalable hosting for business systems
• Provide environments for software development teams
• Manage and optimise Azure costs

• Support and administer tools such as Git Hub
• Ensure developers have modern, reliable environments
• Act as a key bridge between IT Operations and Engineering

• Own information security alongside the Technical Director and CISO
• Play a leading role in ISO 27001 implementation and management
• Ensure business continuity and disaster recovery across all systems

• Manage vendors and partners to ensure strong service delivery

• Well‑structured and optimised Azure platform
• Strong positive feedback from users and engineers

• Proven experience in a senior IT Operations leadership role
• Strong Microsoft 365 and Azure expertise (especially complex/group tenants)
• Experience working in multi‑site environments
• People management experience (helpdesk/sys admin teams)

• Identity & access management knowledge
• Networking fundamentals
• Endpoint management
• Developer tooling support

• Strong understanding of risk and security controls

This role is critical to building a secure, scalable, and future‑ready technology foundation for the Reds
10 Group. At Reds
10 you’ll have the opportunity to shape how IT operates across the business, influence strategy, and make a tangible impact on how we deliver at scale.

Please note that this role will require Baseline Personnel Security Standard (BPSS) Security Check as part of our recruitment process.