ServiceNow SACM Global IT Architect Director

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You will serve as the senior technical authority for IT Asset &Configuration Management on the Service Now platform, with technical ownership of both the Service Now CMDB and Asset Management capabilities. This Director‑level role combines architecture, technical governance, product partnership, engineering leadership, and hands‑on technical leadership, including direct involvement in complex design, configuration, troubleshooting, and critical implementation decisions when needed. You will define the technical direction, platform design, engineering standards, data quality posture, and roadmap for Asset Management, CMDB, Configuration Management, and related discovery and inventory data capabilities.

You will operate with a high degree of autonomy, partnering closely with the Asset &Configuration Management Product Owners and senior functional stakeholders across IT, Security, Monitoring & Operations, Procurement, Finance, and Vendor Management to shape and influence the roadmap. You will define how hardware and software assets are tracked across their lifecycle, and ensure the platform supports defensible compliance positions, optimized license spend, proactive harvesting of unused entitlements, and the development of future business cases for advanced ITAM capabilities where appropriate.

You will provide hands‑on technical leadership across a blended team of engineers, establishing engineering standards, reviewing designs, driving accountability, contributing directly to sprint delivery, and remaining actively engaged in complex design, configuration, data quality, and implementation issues.

You will serve as the primary technical escalation point for Asset &Configuration Management issues, including CMDB data quality, CI reconciliation, asset‑CI alignment, software reconciliation, hardware lifecycle workflows, integration failures, audit support, and vulnerability‑to‑asset mapping.

• Deep expertise in Service Now Asset &Configuration Management, with significant experience architecting and delivering solutions across CMDB, Configuration Management, ITAM, HAM, SAM, and related platform capabilities; experience with HAM Pro, SAM Pro, or equivalent advanced ITAM capabilities is strongly valued.
• Helping shape business cases for future HAM Pro, SAM Pro, and inventory management capabilities.
• Designing, implementing, governing, and improving enterprise CMDB capabilities in Service Now.
• Applying CSDM, CI class modelling, relationship design, lifecycle governance, and CMDB Health in practical enterprise environments.
• Connecting Asset Management and CMDB so that assets, CIs, software installations, ownership, lifecycle states, financial data, and operational relationships are accurate and usable.
• Operating as a senior technical leader where data quality directly impacts license compliance, financial decisions, and audit outcomes.
• Strong understanding of software entitlement models, license metrics, reconciliation logic, and the integration architecture required to support them.
• Leading technical decisions across data models, lifecycle workflows, integrations, reconciliation logic, automation, reporting, and controls.
• Proven ability to influence product roadmap decisions in partnership with…