Trust IT Technician

Strategic Purpose

The Trust ICT Technician will provide front-line, on-site IT support across all schools within the Trust, ensuring that IT systems, devices, and services are reliable, accessible, and support teaching and learning effectively. This is a field-based, user-facing role, acting as the primary point of contact for staff, delivering a responsive and professional IT service while supporting the Trust’s move towards a standardised, cloud-first environment.

• Act as first point of contact for IT support across schools.
• Log, manage and resolve tickets through the Trust helpdesk system.
• Provide support for login and access, devices, classroom technology and basic network connectivity.
• Ensure issues are resolved promptly, professionally and with minimal disruption to teaching.

• Provide regular on‑site support and travel between schools.
• Build strong relationships with teachers, office staff and school leadership.
• Support device deployment, lifecycle management and user account administration via Microsoft Entra .
• Configure and manage devices using Microsoft Intune.

• Troubleshoot hardware, software and basic network issues.
• Carry out routine maintenance and checks.
• Ensure classrooms and staff devices are ready for use.
• Escalate complex issues to the IT Systems Manager.

• Assist with device rollouts, classroom technology setups and basic infrastructure changes.
• Support IT projects under guidance from senior staff.

• Provide a friendly, professional, customer‑focused service.
• Communicate clearly with non‑technical users and manage expectations around resolution times.

• Follow Trust IT policies and procedures.
• Support data protection and GDPR compliance.
• Maintain awareness of cybersecurity best practices.
• Contribute to safeguarding through appropriate use of IT systems.

• Full UK driving licence and access to a vehicle.

• GCSE (or equivalent) in English and Maths.
• Experience in a customer‑facing IT support role (or similar), supporting Windows devices and common applications.

• IT qualifications (Level 2/3 or equivalent).
• Experience working in a school or education environment.
• Experience using helpdesk systems.

• Basic understanding of Windows operating systems, Microsoft 365 applications, computer hardware and peripherals.
• Basic knowledge of networking concepts, device setup and deployment.
• Ability to troubleshoot common IT issues and follow processes and procedures.

• Excellent communication skills with non‑technical users.
• Strong customer service focus.
• Ability to prioritise workload effectively.
• Calm and professional under pressure.
• Positive, can‑do attitude; reliable, organised, willingness to learn, team player.

• The opportunity to make a significant impact across multiple schools.
• A supportive and collaborative working environment.
• Professional development opportunities.
• Competitive salary and benefits package.

Successful candidates will be subject to an Enhanced Disclosure and Barring Service check and further social media checks.