Senior Business Analyst

True North are exclusively partnered with a fast-growing, product-led SaaS business that is scaling rapidly both in the UK and internationally.

This organisation has already built a highly successful platform with thousands of users globally and is now entering a major growth phase as they continue investing heavily into product, engineering, and customer experience.

As part of that growth, they’re looking to hire their first in-house Senior Business Analyst to sit at the centre of product discovery, requirements gathering, and engineering delivery.

This is a genuinely high-impact role where you’ll work closely with Product, Engineering, Design, and senior leadership to help shape how ideas move from concept through to delivery.

You’ll own the requirements lifecycle end-to-end — from user research and discovery through to technical specification, stakeholder alignment, and acceptance testing.

The environment is highly collaborative and product-focused, making this a fantastic opportunity for someone who enjoys combining analytical thinking, stakeholder management, and hands‑on BA delivery within a modern SaaS business.

You’ll also work closely with distributed engineering and product teams, helping improve processes, refine delivery workflows, and bring greater clarity and structure to product development.

• Lead discovery workshops, user research, and stakeholder sessions
• Translate product ideas into clear technical specifications
• Write user stories, acceptance criteria, BPMN flows, and process documentation
• Partner closely with Engineering and Product leadership on scope and feasibility
• Coordinate requirements across multiple delivery teams
• Support backlog refinement and prioritisation discussions
• Lead acceptance testing and validate delivered functionality
• Help improve and mature internal product delivery processes

• Previous experience as a Business Analyst within a SaaS or product-led environment
• Strong requirements gathering and documentation skills
• Experience writing user stories and acceptance criteria
• Knowledge of BPMN, process mapping, and workflow analysis
• Excellent stakeholder management and communication skills
• Comfortable working with technical and non-technical teams
• Experience working with offshore or distributed teams would be beneficial

• Hybrid working – Soho office Tues–Thurs
• Mac Book & home setup support
• Dog‑friendly office
• Genuine opportunity to influence product and delivery strategy