Hybrid Service Desk Lead - ITIL & SLA Champion
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-06
Listing for:
KERV Interactive
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
KERV Interactive is seeking a Service Desk Operational Lead to manage the lifecycle, quality, and performance of all service desk tickets. This role ensures incidents and requests are handled efficiently while delivering an exceptional customer experience.
You will own ticket management, monitor SLAs, and drive process improvements, ensuring adherence to Kerv's customer-first principles. Candidates should have proven service desk experience and ideally have experience with ITIL practices and Service Now.
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