Product Manager - MarTech; FTC

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

• Own the product backlog(s) and delivery roadmap for defined Mar Tech and AdTech capability areas, coordinating delivery across one or more squads where required.
• Translate marketing strategy and customer engagement goals into Mar Tech product roadmaps, features and platform enhancements.
• Prioritise Mar Tech and AdTech initiatives based on marketing value, customer impact, adoption, technical health and regulatory obligations (e.g. consent, data usage).
• Act as product owner for Mar Tech change, supporting rollout, release management and continuous improvement.
• Partner closely with Marketing delivery teams, Customer Insight & Analytics, Engineering, Architecture, Risk, Privacy teams and Martech vendors to deliver compliant, scalable Mar Tech capabilities.
• Define and track success metrics such as platform adoption, data quality, customer outcomes, operational performance, and time‑to‑value.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

• Strong product prioritisation and decision‑making skills in complex delivery environments.
• Ability to balance marketing needs, technical feasibility and data/privacy constraints.
• Familiarity with AdTech, CRM, marketing automation, analytics or customer data platforms, APIs, and system integration concepts.
• Awareness of consent, permissions, privacy and marketing governance in financial services.
• Understanding of Mar Tech platforms, data flows and customer engagement journeys.
• Ability to influence and collaborate across product, technology, operations, and control functions.

• Competitive salary, discretionary annual bonus, and a wide range of benefits including generous holiday allowance, attractive pension scheme, health care, life assurance, and a number of colleague discounts.
• Training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40 % of our recruitment comes from internal promotions).

Diverse teams really are the best teams. We know that candidates (especially women) may be put off applying for a job unless they can tick every box. We also know that “normal” office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.