Quality Assurance Manager

Job in Greater London, London, Greater London, W1B, England, UK

Listing for: Areti Group | B Corp™

Full Time position
Listed on 2026-06-06

Job specializations:

Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR

Location: Greater London

Support the ongoing development and enhancement of the Quality Assurance framework to ensure it remains aligned with evolving business processes, services, and data requirements
Maintain and support existing operational Quality Assurance processes and provide guidance during regular reporting cycles
Expand Quality Assurance coverage into additional operational and governance areas as required
Conduct detailed analysis and benchmarking of key Quality Assurance metrics across multiple teams and functions, presenting findings to stakeholders and leadership
Lead improvement initiatives based on Quality Assurance findings and track progress against agreed actions
Collaborate with operational leads to adapt and improve Quality Assurance processes as new workflows and data requirements emerge
Produce periodic Quality Assurance reports highlighting trends, outcomes, and continuous improvements against key metrics
Identify opportunities to improve efficiency through automation and streamlined reporting processes

Key Responsibilities – Reporting Management

Maintain and refresh live reporting dashboards on a regular schedule to support planning, forecasting, and operational decision-making
Ensure the accuracy, consistency, and completeness of reporting data across all dashboards and reporting outputs
Investigate and resolve reporting defects while implementing minor enhancements based on user feedback and business needs
Design and develop new dashboards and reporting solutions to meet evolving business requirements
Facilitate regular feedback and requirement-gathering sessions with stakeholders to identify reporting improvements and opportunities
Monitor dashboard usage and performance, providing recommendations to ensure reporting remains effective and relevant
Establish and manage processes for requesting, developing, and delivering new reports and dashboards
Drive continuous improvements in data management, reporting structures, and workflows to reduce manual effort and increase automation
Provide user support and guidance on dashboard functionality and ensure appropriate operational coverage for ongoing reporting activities during periods of absence

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