IT Infrastructure Support Engineer
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-06
Listing for:
Free-Work UK
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
IT Infrastructure Engineer
Our Client is a Global organization with offices in the City of London.
They are now looking to recruit an IT infrastructure system support and maintenance engineer with at least 5 years experience in 1 to 3 level support.
You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.
Responsibilities- IT Infrastructure related project work.
- Communicate and coordinate with the person in charge of the project in HQ (in Japanese).
- Communicate and coordinate with the user in each office (in English).
- Provide support for end users during system deployment/migration (User manual, user training).
- Global User Support.
- Act as second or third line support for IT infrastructure related enquiries and incidents.
- Escalate incidents to the appropriate vendors.
- Incident management with the ticketing system (e.g., Service Now).
- Proven working experience in IT Service management operations.
- Basic network knowledge (e.g., TCP/IP, proxy, firewall, switching, routing and WiFi).
- Basic operating system knowledge (e.g., Windows
10, Windows server, Azure). - Basic Microsoft Office 365 knowledge.
- Second line level technical support and problem-solving skill.
- Strong interpersonal communication skills.
- Ability to work both independently and as part of a team.
- Adaptability to work in a fast-changing environment.
- Strong written and verbal communication skills.
- Proficient in English & Japanese language skills (Reading/Writing/Speaking).
- User facing support skills.
- Self‑motivated and an innovative mindset.
- 3 to 5+ years IT experience in a corporate environment.
- Second line technical support.
- System Maintenance.
- Microsoft Windows, Windows Server, Virtual desktop, Microsoft
365. - Cisco/Fortinet.
- Project management experience preferred.
The salary for this position will be in the range £35K - £45K.
The Client is based in the City of London.
#J-18808-LjbffrPosition Requirements
5+ Years
work experience
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