Applications Support Group Manager - Senior Vice President

Location: Greater London

## Applications Support Group Manager - Senior Vice President Apply remote type:
Hybrid locations:
London United Kingdom time type:
Full time posted on:
Posted Todayjob requisition :
The Global Financial Messaging / Payments Technology SVP (C14) is a senior Application Manager is responsible for end-to-end ownership of Global Financial Messaging (GFM) / Payments applications within the Production Support and Services organization. This role combines strategic leadership, deep technical expertise, and operational excellence to ensure high availability, resiliency, and performance of mission-critical, franchise payment platforms.

The role operates at a global level, driving stability, modernization, and transformation initiatives while partnering with business, product, and engineering teams. The SVP acts as a delegate to global leadership and is accountable for delivering best-in-class production support services and continuous improvement across the payments ecosystem

Key Responsibilities :
1. Strategic & Regional Leadership
* Define and execute the strategy for GFM / Payments Production Support, aligned with global payments technology objectives
* Build and lead high-performing global teams, including onshore, offshore, and vendor resources
* Act as a senior escalation point and decision-maker for critical production and business-impacting issues
* Partner with senior business stakeholders to align technology services with enterprise priorities
2. Production Support & Operational Excellence
* Ensure 24x7 stability and availability of Global Financial Messaging and Payments applications
* Oversee incident, problem, and change management processes aligned with ITIL best practices
* Drive improvements in:
Mean Time to Recovery (MTTR)
* Incident reduction and root cause elimination
* Service level adherence and operational KPIs
* Lead release management and production deployments, ensuring minimal business disruption
3. Technical Leadership & Engineering Excellence
* Provide hands-on technical leadership across:
Observability (monitoring, logging, tracing)
* Automation and self-healing capabilities
* Resiliency, disaster recovery, and failover strategies
* Champion modern engineering practices including:
Infrastructure-as-Code
* CI/CD pipelines
* Automation and scripting (Python, Shell, etc.)
* Guide teams on application stability, scalability, and performance optimization
4. Architecture & Platform Governance
* Collaborate with architecture and engineering teams to embed:
Supportability standards
* Resilient system design principles
* Define onboarding standards and governance for new applications into production
* Influence platform modernization across messaging and payment systems
5. Stakeholder & Business Engagement
* Engage with senior leadership, product partners, and clients to communicate:
Platform health
* Operational risks
* Strategic initiatives
* Translate technical capabilities into business value, ensuring alignment with customer expectations
* Support audit, regulatory, and compliance engagements
6. Risk, Control & Compliance
* Ensure all activities adhere to Citi risk and control frameworks
* Proactively identify, escalate, and resolve operational and regulatory risks
* Maintain strong governance over:
Change management, Production controls, Application lifecycle management
7. Financial & Vendor Management
* Manage budgets, resource planning, and cost optimization initiatives
* Drive efficiencies through:
Automation, Process improvements, Vendor optimization
* Oversee third-party and managed service providers, ensuring SLA adherence
8. Talent & Organization Development
* Lead, coach, and develop diverse global teams
* Build strong succession pipelines and technical leadership bench strength
* Foster a culture of:
Accountability, Continuous improvement, Operational excellence, Qualifications & Experience Core Experience :
* Rxperience in Production Support / Payments Technology / Financial Messaging
* Proven leadership experience managing large global teams in mission-critical environments
* Strong domain expertise in:
Payments systems (SWIFT, real-time payments, financial messaging)
* High-volume, low-latency transaction systems
*…