Technical Support

Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. If you love problem-solving and are an excellent communicator, this is the role for you.

• Actively improve the customer experience;
• Work with clients and their employees to identify problems and advise on the solution;
• Recreate, troubleshoot and independently investigate reported issues;
• Collaborate with development teams, identify errors and report bugs via internal helpdesk;
• Master the support channels:
  Ventrata Chat, Slack and Helpdesk;
• Help with client onboarding and uploading data to our systems;
• Supporting internal teams with tasks beyond the job description.

• You are looking for a huge challenge;
• You are interested in technology, curious about systems, software, and hardware, and you are a fast learner;
• You are an open-minded person always looking for feedback and ways to improve;
• You take pleasure and pride in your work;
• You want to grow with the company;
• You have excellent communication and interpersonal skills;
• B2 English mandatory;
• C1 Portuguese or Spanish mandatory;
• Italian is a huge plus;
• Analytical mind and problem-solving attitude;
• Ability to effectively describe and document issues;
• Attention to detail;
• Ability to work independently and as part of a team;
• Based in Europe.

• You can work remotely or use our offices in Brno or Lisbon; we do not really mind if the shift time zone is covered…
• Higher compensation rates for collaboration during national holidays;
• Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile;
• 24 days of paid vacation;
• Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work;
• Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity;
• Join occasional team retreats and workations – we've gathered in Spain, South Africa, Italy, Portugal, and France in the past. Prefer something casual? There’s always a spontaneous beer or a sports activity happening;
• We’re a group of motivated, curious, and international collaborators who enjoy what we do.

Apply by sending your CV in English.