Director - Head of AI - Economic Crime

Purpose of the role

The purpose of a Product Owner is to maximise the value of the product by defining a clear product vision, managing and prioritising the product backlog, and acting as the primary liaison between stakeholders and delivery teams. The Product Owner ensures that the right thing is being built, balances trade‑offs across desirability, viability and feasibility, and drives execution of the product roadmap.

• Ensure Product Alignment with Business Goals: ensure the product and its features align with broader objectives, driving value and contributing to the organisation’s overall strategy.
• Communicate Product Vision to Delivery Teams: clearly articulate the product vision and goals so that teams understand, align and are inspired to deliver business value.
• Create and Refine User Stories: write clear, concise stories with detailed acceptance criteria and refine them as needed to enable successful implementation.
• Agile Events: participate in sprint planning, daily stand‑ups, sprint reviews and retrospectives to keep the team aligned and focused.
• Managing the Product Backlog: create, maintain and prioritise the backlog, ensuring the highest value features are delivered first.
• Act as the Voice of the Customer: continuously gather user feedback to understand pain points and improve the product experience.
• Acceptance Criteria Definition & Management: review and accept work completed by the team, ensuring all delivered features meet agreed criteria.
• Collaborate with Stakeholders: work closely with customers, business leaders and marketing teams to gather requirements and align the product vision.
• Monitor Product Performance and Iterate: assess performance using KPIs and customer feedback, adjusting backlog and roadmap accordingly.
• Manage on‑going readiness and run activities of live products: monitor, govern and secure approvals for products in operation.
• Risk and Control: identify potential risks, devise mitigation strategies, and ensure alignment between product management and control functions.

• Champion and evangelise the AI agenda for Group Controls, building awareness, confidence and adoption across the function.
• Define fit‑for‑purpose guardrails, governance and control frameworks for AI use cases in Group Controls, aligned to enterprise standards and regulatory expectations.
• Lead the delivery and implementation of AI use cases across Group Controls, ensuring effective governance and integration into day‑to‑day operations.
• Measure, track and realise value from AI adoption, focusing on colleague experience, operational efficiency and control outcomes.
• Lead the scaled adoption of Generative AI within engineering, driving practical use of GenAI capabilities to improve productivity, quality and delivery outcomes.
• Define and implement GenAI tooling, standards and processes across the software development lifecycle to enable reimagined ways of working.

• Experience delivering and scaling Generative AI use cases in a large, complex, regulated organisation.
• Strong understanding of software engineering lifecycle practices, including the use of AI/GenAI across product, engineering and testing.
• Experience selecting, implementing or governing GenAI tooling, standards and operating processes in enterprise environments.
• Proven ability to define value measures, adoption metrics and benefit realisation approaches for AI initiatives.