Technical Account Manager, Enterprise PS

Technical Account Manager, Enterprise Support - UK PS

Job :  | AWS EMEA SARL (UK Branch)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including public sector. An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. You will have a direct impact in helping our customers gain the most value from cloud technology, crafting and executing strategies to drive adoption and use of AWS services.

You provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively maintain operational health of customer environments. Your close relationships enable you to understand their business/operational needs and technical challenges, helping them achieve the greatest value from AWS.

• Build solutions, provide technical guidance and advocate for the customer.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Drive technical discussions regarding incidents, trade-offs, and risk management.
• Consult with partners from developers through to C-suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Proactively find opportunities for customers to gain additional value from AWS.
• Solve a variety of problems across different customers as they migrate workloads to the cloud.
• Uplift customer capabilities by running workshops and other enablement sessions.

• Experience in technical engineering.
• Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, Dev Ops, big data and analytics, security, applications development in a distributed systems environment.

• Experience with AWS services or other cloud offerings.
• Experience in internal enterprise or external customer-facing environment as a technical lead.

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