Application Support Lead – OTC Derivatives & Margin Technology - Vice President

Team/Role Overview

This exciting opportunity is responsible to lead the growing technical support team for OTC Derivatives and Margin processing applications during the EMEA business hours. The successful candidate will ensure end‑to‑end uptime of the applications in scope, interface with primary stakeholders in the region, and manage the day‑to‑day work allocation of team staff. This role provides the opportunity to lead a multicultural team located over 2‑3 locations within the region and to influence the global operational effectiveness of a larger group supporting the business.

• Provides expertise in the area and an advanced level of understanding of the principles of application support.
• Formulates and defines systems scope and objectives for complex, high‑impact application enhancements and problem resolution through in‑depth analysis and evaluation of complex business processes, systems and industry standards, and documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document system impacts and support requirements.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Provides in‑depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Experience supporting margin processing and/or OTC derivatives and/or securities settlement applications in capital markets.
• Hands‑on leader in troubleshooting system issues, leading triage calls and root‑cause analysis.
• Practical problem‑solving and strategic thinking skills, prior experience in crisis management, user‑frontline support for business‑critical platforms.
• Demonstrated leadership, interpersonal skills and relationship‑building skills.
• Service‑oriented attitude, ability to work in a fast‑paced environment.
• Proficient using basic technical tools and systems with respect to IT service management.
• Good interpersonal and communication skills, ability to articulate business and material impact of technical system failures, enhancements or capabilities to non‑technical users. Ability to influence or convince senior stakeholders on mandate progress updates.

• 27 days annual leave (plus bank holidays).
• A discretionary annual performance‑related bonus.
• Private medical care and life insurance.
• Employee assistance program.
• Pension plan.
• Paid parental leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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