Client Services Officer

Key accountabilities

• Support external clients. Provide full range of client support including onboarding assistance, help during development and testing. Level 1 support during trading.
• Post-trade investigations with counter party Banks and Prime Brokers in order to resolve booking irregularities.
• Coordinate activities between internal teams ( Liquidity Management, Operations and Development ) and clients such as troubleshooting and new feature requests.
• Maintain system configuration database, setup new sessions and modify existing sessions.
• Maintain data integrity and system load balancing.
• Automate support processes whenever possible with help of scripting.

• 3-5 years of experience supporting mission critical, high throughput, low-latency trading applications.
• Knowledge of FIX Protocol, SQL and scripting languages Python, Perl, shell, Excel.
• Working knowledge of Linux.
• Strong verbal and written communication skills.
• Understanding of electronic trading concepts. FX trading background is a plus.
• Good understanding of market connectivity principles and TCP/IP Networking.
• Ability and desire to learn.
• Programming background is a plus.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.