Product Support Engineer - Heathrow Airport

Location: Greater London

## Product Support Engineer - Heathrow Airport Apply remote type:
On Site locations:
London Heathrowtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
June 26, 2026 (20 days left to apply) job requisition :
R35354
** Job Title
** Product Support Engineer - Heathrow Airport
** This role is located inside Heathrow Airport. On occasion, you may be asked to work in any of the following airports:
Gatwick, Stansted, or Luton.
**** Night

Shift: 11:00PM to 7:30AM
***
* Schedule:

Monday night to Saturday morning
**** Fully on-site**# Who We Are* ##
** Leaders in advanced biometric technology
** with a global presence, transforming the world of seamless and secure travel.
* ** A diverse, international team**, combining deep expertise and cutting-edge innovation to improve touchpoint systems worldwide.
* ** Continuously evolving**, pushing the boundaries of technology to enhance the traveler experience.### # Our Mission
* Provide
** innovative biometric solutions
** that ensure security, convenience, and efficiency for travelers.
* Deliver
** exceptional maintenance and support
** to touchpoint systems across the globe.
* Maintain
** high standards of service quality**, ensuring the continued operation of key infrastructure and supporting both customers and the internal team.### # Your responsibilities

We are looking for someone to join our support team, where you will be key in ensuring smooth operations, providing troubleshooting, and supporting the maintenance of cutting-edge systems. This is your chance to be part of a global leader in biometric systems and automated solutions and make a lasting difference.

As a member of our support team, you will focus on maintaining touchpoint systems by providing onsite physical interventions at Heathrow airport, supporting system installations, and resolving complex incidents. You'll work closely with both internal teams and customers to ensure optimal performance, while ensuring compliance with Health & Safety and information security policies.###
* Conduct regular preventive maintenance and system health checks to identify and address potential issues before they impact operations
* Perform on-site hardware diagnostics, repairs, and component replacements to minimize downtime and ensure service continuity
* Support lifecycle management of equipment,
* Monitor system performance and reliability, proactively identifying trends or recurring faults and implementing corrective actions
* Reduce reliance on third-party callouts by equipping internal teams with the knowledge and tools to resolve common hardware issues
* Ensure compliance with maintenance procedures, safety standards, and operational guidelines across all supported sites
* Maintain accurate records of maintenance activities, asset status, and hardware inventory to support reporting and auditing requirements
* Coordinate with engineering and product teams to escalate complex hardware issues and drive long-term fixes or improvements
* Provide hands-on support during incidents to quickly restore services and minimize operational disruption
* Support continuous improvement initiatives by identifying opportunities to enhance hardware reliability and maintenance processes# What we're looking for
* Must be able to pass a security clearance check, which requires verifiable residency in the UK for 5 continuous years
* Some experience and interest in working with hardware
* Attention to detail
* Ability to work independently#
** What we can offer you
*** A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance.
* A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
* Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
* A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family…